Hello, Thank you for taking the time to leave a review. We can see why you’d be upset, let's see how we can help. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen

Hello Natalie, thank you for your review and for bringing your concerns to our attention. We're truly sorry to hear about your experience. We understand how disappointing it must have been for you when your Ninja BN401 encountered issues after just a year, especially with the motor emitting a bad smell after a normal one-minute blend. This is certainly not the standard we strive for, and we appreciate your feedback. It plays a crucial role in helping us improve and better serve you and our customers in the future. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja blender. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen