The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

[This review was collected as part of a promotion.] Great quality cedar, easy to assemble and what a beauty on our back concrete patio. We've extended our living area to right outside our 8 foot sliding door. So cozy, and all my friends are complimenting the pergola!

I wish I had looked into getting one of these sooner. I debated on whether to pay for assembly or not and went without, and it was not hard for my husband and I to assemble it ourselves. Now we and our whole family spend a lot of time out there. We do game nights, meals, hanging out. I was a bit worried about it during some storms but it wasn’t impacted at all.

I love my new pergola. It's like having my oun outdoor restaurant table. When friends come over everyone wants to sit outside. It went together easily and we waterproofed it. It is the centerpiece of my backyard and ads value to my home. I recomend getting one. Fabulous!

[This review was collected as part of a promotion.] This was a great and easy pergola kit. Comes in 4 boxes, easy to assemble, easy to follow directions, plus 3d directions via app on phone. Drill and attached to concrete was easy and straight forward. Majority completed with 1 person. Only need a 2nd person when standing up pergola and placing trusses. Definitely recommend!

This is a great Pergola. It was delivered with two boards that were day. Called customer service. Very nice helpful staff. Two days later I received two replacements. Spent one day treating all the wood with a wood present stain. Then one day to assemble. Used the BILT app for instructions. Went together like a dream. Great product. Very pleased.

I purchase this 16x12 Beaumont Pergola last year, I was redoing my backyard and I wanted a bit of a fancy look. The set up was quick and easy and after a few added plants, my Pergola area this year will look magical. I would recommend this product to anyone wanting a great look. Sorry no photo, we have been plummeted with so much snow this year that it wouldn't do any good taking them yet.

We have been looking for a pergola big enough for a large sitting area and dining table and finally found this one. I love that it is wind tested too as our backyard can get wind gusts and I know this pergola is quality and will withstand the elements.

I bought this 16x12 set and put it up very easily between my wife and I with no other help. Instructions were precise and everything lined up. Only disappointment were the cement screws they gave me in the hardware box. 3 out of the first 4 snapped off while screwing them into the predrilled holes in the concrete. I stopped immediately and drove to the hardware store and purchased Tapcon cement scres of same size. it went smoothly with the new screws. It looks awesome!

Overall the pergola is very nice and instructions were clear. Unfortunately the instructions for how long the base is were wrong. All the concrete was laid out exactly to their plan of 114" on center, but when assembled the posts were just over 115" on center. I recommend building all of the long pieces FIRST, then calculate how far apart the posts will be. I am a woodworker and teach engineering. Normally you would cut everything to size as you are building because there can be some changes in wood or other things. So for a pre-made, pre-drilled pergola it's understandable that some holes don't line up, kind of annoying the post distance wasn't correct as they will not be centered on my columns. One thing to add, all of the pieces are short and use a lap joint and bolts to secure them. Cedar is a soft wood, so I glued all of the lap joints and bolted them. Because all of the pieces are bolted together I would not trust standing or putting anything heavy on top. From a learning experience, I recommend building all of the long parts in sections and then sealing them before assembly. Overall it is a fairly good product. The only reason I did not build this from scratch is because the price of lumber to make something similar would have been as much or more than the kit. Had I known all of the long pieces were bolted lap joints and the 6x6 columns are hollow I may have just held out and designed and built my own.