Customer reviews for Samsung Top Control Dishwasher with AquaBlast forMember photos
+294 images
great looking - function and support sucks!
We bought this dishwasher 9 months ago from Sam’s club . It does not wash the vessels after applying the detergent. We called Samsung multiple times and their reps from Outside US keeps saying - somebody will call and nobody has for last 2 months! Please don’t waste your money This is second time this has happened to me With Samsung
ManD, we realize your experience has been less than ideal and we would love to have the opportunity to change that. If you are still having issues with your dishwasher, we would love to speak to you about this matter. Please feel free to reach out to us directly via one of the following options and reference ticket number #1142686419. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513We thank you for being a part of the Samsung family. ^Lena
Hope it doesn't need service
Had two issues with this dishwasher, one fairly minor, one pretty major. Dealing with Samsung and the local servicing company was the worst experience. Made repair appointments, and the appointments were changed by the local service provider almost every time, they didn't show up twice, totally unresponsive to calls, e mails, or texts. One tech that showed up didn't had to call tech support to find out how to put the dishwasher in service mode. After 2 months of attempted repairs, and having to file a BBB complaint, Samsung refunded the cost of the unit rather than try to find a qualified service company to fix it. Horrible experience.
Hi Al,Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.Please visit www.samsung.com or one of our partners to explore products that better fit your needs.Have a great day!-Kimberly
DO NOT BUY FROM Sam's Club!
DO NOT BUY FROM Sam's Club! Bought from Sam's Club, and 3rd party came to install. They did not install properly. I cannot get 3rd party to come back to fix installation. I cannot get Sam's Club to help do anything any this point. I cannot get Samsung to do a return (they direct me to Sam's Club). This convenient purchase with Sam's Club is quickly going to turn to a small claims case, because of the atrocious 3rd party installer they choose to use, and choose not to (or can't) hold accountable.
Dear Valued Sam's Club Client,We understand what you went through with your dishwasher's installation experience. To better assist you, don't hesitate to contact our Sam's Club Customer Service department at (800) 749-5367. Call Monday through Friday between 8:00 am and 11:00 pm (ET), Saturday from 9:00 am to 9:00 pm, and Sunday from 12:00 pm to 7:00 pm EST. They can answer your question or transfer you to your local store to give feedback on your overall experience with your recent purchase. At the same time, discuss available options.Have a great day.-John
Excellent dishwasher BUT poor delivery and install
The dishwasher works very well. Dishes wash AND dry very well. And you just cant hear it even when you try to. However, RXO, botched the delivery AND installation. They forgot to bring the installation kit the first time. So we could not use the kitchen sink AND without a dishwasher for a day. When the delivery was done the second day, they botched the installation. They did not put in a "high loop" not did they use the preinstalled air gap. So we had to have the installation redone!!!
Dear Valued Sam's Club Client,To better assist you with this concern, please contact our Sam's Club Customer Service Department at 1-800-749-5367. Available from Mon-Fri 8:00 am-11:00 pm EST / Sat 9:00 am-9:00 pm EST / Sun 12:00 pm-7:00 pm EST. They can either answer your question or transfer you to your local store to answer your specific inquiry.Thank you, and stay safe!^Chrystel
Any retailer but Sam’s
Delivery and installation is a complete joke!! Customer service also a joke would never recommend appliances through Sam’s. Delivery was scheduled never made it here. Had to reschedule delivery a week after the first failed delivery. Finally got the appliance and to my surprise we didn’t even get a power cord. No parts were included and installation could not be done. I now have a non functioning dishwasher and no sink in my kitchen since installation couldn’t be done. Won’t know how the dishwasher functions until I can get a functioning appliance. Ordered 11/25 and can’t get help from Sam’s
Hello,Having all parts on hand during installation is a must, or at least knowing which parts will be needed is already good enough. Here are some links to help you checklist the part of the dishwasher and a guide to help with the installation. Checking parts on page 12https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdfHow to install your dishwasher https://www.youtube.com/watch?v=-uPbp-zAM-kIf after checking the parts and there are parts missing, we would suggest you reach out to Sam's Club customer service line at 800-749-536, available at the following hours' Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your questions regarding the missing parts of the dishwasher. Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145268370) to help our team pull up your information.Have a great day.^Charles
I would not recommend this dishwasher.
This machine does not clean. Even pre-rinsed dishes come out not clean. Totally not worth the money
Hello,We understand that dealing with a dishwasher that does not clean the dishes can be frustrating. Let us help.We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.Dishes are not clean after the dishwasher cycle:https://www.samsung.com/us/support/troubleshooting/TSG01000962/You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 47-48.https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdfLastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.Improve your dishwasher's cleaning performance:https://www.youtube.com/watch?v=bajCw_H-njgSamsung dishwasher cycles, options, and settings:https://www.samsung.com/us/support/answer/ANS00084182/If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147205430) to help our team pull up your information when you message us. Thank you.-Angelica
dishwasher
[This review was collected as part of a promotion.] That was amazing and very cool to use, and I want to highly recommend it to everyone
Awesome dishwasher
[This review was collected as part of a promotion.] I purchased this dishwasher a couple on months ago hoping that I had purchased a quality product. I find this dishwasher well exceeded my expectation. The stainless steel interior maintains it's immaculate condition. With three trays it can be well loaded up while maintaining good organization. Everything washes really well, easy to use and the WiFi functions are great. The best is how quiet it is. It hard to tell that it's working..
Just...terrible
This terrible washer came with a home I purchased. After thinking it was my imagination or that I was not pre-soaking/pre-cleaning well enough, I did a test - I put Yogurt in a glass on the second rack, yogurt in a bowl on the first rack. After running on normal/sanitize settings, the yogurt was virtually untouched. I then sprayed the yogurt out with my sink sprayer in a matter of seconds. Really not sure what this machine is doing when I hear water sloshing around for 3 hours - its definitely not cleaning.
Hi There, Thank you for raising this matter. Every household needs to maintain clean, usable dishes and silverware. When your dishes aren't clean after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed, properly loading the dishwasher, and using the proper selection cycle. For more efficient cleaning, learn more from the suggested links below. Dishes are not clean after the dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/ Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/ How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/ How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/ How to run a dishwasher cycle: https://www.youtube.com/watch?v=MPuJYgNOGig Clean the interior of your dishwasher periodically to remove any soil, food particles, and hard water buildup; see this guide about "Routine and deep clean your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00076793/ I have also shared the model's user manual for more information about "There are food particles remaining on dishes. (Not cleaning properly.)" on pages 47-48 for your reference: https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145632742, to help our team pull up your information. Have a great day! ^Chrystel
Such a pleasant surprise, powerful, nice looking!
installed a few days ago and already tested it pretty hard. love the booster mode, there was a mess after air fry and this dishwasher worked at a+, i used the low left part booster mode and the metal rack came out very clean. the capacity is more than required for an average family. wifi feature tell you exactly what it is doing and when it finish. looks and works great!