Hello Vince, We do apologize for the problems and inconvenience you had with your Keter purchase. Please email us at hdpcs@keter.com, we will send the replacement parts out and help in resolving any issue to your full satisfaction.

Hello, Thanks for taking the time to let us know about your experience, we appreciate your comments.<br />It plays a very vital role in our continuous efforts to improve our products.

We’re sorry to hear that the deck box did not meet your expectations and that you experienced difficulty during assembly. That’s certainly not the experience we want for our customers. Thank you again for your feedback—we truly appreciate you giving Keter a try. Please reach out to Keter Customer Service if you have any questions, 1-888-374-4262 Calls are answered Monday – Friday 8 am – 5:30 pm EST.