Hello, Thank you for taking the time to tell us why our product failed to meet your expectations. We understand your frustration, and we sincerely apologize for any inconvenience in this matter. We value your business and would like to address your concerns as quickly as possible. We have a dedicated team ready to assist you should you wish to discuss this matter further, please call us directly at 1-877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en.

We apologize that your deck box arrived without the assembly guide. In order for us to send you the guide please contact us at 1-888-374-4262. The customer service lines are answered Monday-Friday 8 am-5:30 EST.

Hello Christina, We do apologize for the problems and inconvenience you had with your Keter purchase. We have customer service available seven days a week 8 am thru 5 pm, EST at 877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en. We can send replacement parts out to you and help in resolving any issue to your full satisfaction.

Hello, Thanks for taking the time to let us know about your experience, we appreciate your comments. It plays a very vital role in our continuous efforts to improve our products. <img src="https://s3.amazonaws.com/stratos-logos/logos/HomeGarden.jpg" alt="HomeGarden" title="HomeGarden" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->

Hello tmw, We do apologize for the problems and inconvenience you had with your Keter purchase. We have customer service available Monday thru Friday 8 am thru 5 pm, EST at 877-638-7056. We can also be reached by email from the following web site: http://uslparts.com/ or https://www.keter.com/en. We can send replacement parts out to you and help in resolving any issue to your full satisfaction.