Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range forMember photos









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Apparently I paid too little
Purchased in June of 2024. Today, I placed my dinner in a saucepan on the stove top and set the temp on lowest setting. I went into another room to work and in about 20 minutes I could smell a strong odor of the food. I immediately went to the stove and the food was boiling. I immediately checked the temp setting and it was on low.
We understand the importance of a working range in your household, Stephen. Let us get this taken care of.<br /><br />Please refer to the link below to address your concerns about your range. Click the hyperlinks for tips.<br /><br />Samsung electric and induction cooktop temperature issues:<br />https://www.samsung.com/us/support/troubleshoot/TSG10002324/<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide the reference number 1152061015 so our team can pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John
Trust Samsung
I bought my range recently and I can attest that I made a good decision to buy the Samsung brand. I was excited to see the air fry feature, the connectivity and controls. I didn't know I would literally give away my stand alone airfrier. This range does it all. The ease of controlling it from my phone amazed me beyond my imagination. The convection is apt- my food bakes all through. It has the capacity to handle the amount of baking my daughter does in a week. My family loves our range.
Don't buy this stove - it won't last very long
Worst gas stove ever. Control panel error prevents you from using stove. Burners continually need adjusted and always have orange flames. Blue light on control panel reflects making it look like the burners are lite when they are not Don't buy this stove
Hello there, We understand the importance of a reliable range. We are here to help. Here is a guide to help you with your control panel issue. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ We recommend checking this link to help you understand why the flame on your range is orange. Please browse the details under, "All flames are yellow or orange." Flame issues on Samsung gas cooktop or range https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152049670) to help our team pull up your information. Have a great day. ^Camille
Sometimes second is better than first
[This review was collected as part of a promotion.] We bought this model to replace an older Samsung that was similar but had a warming drawer. The first model we received we had to immediately send back because it made a buzzing sound behind the controls. This happened shortly after using it and then early the next day. The replacement unit has not had any issues. I tried to adjust the settings of the range from the mobile app but it is pretty limited. The one item I wanted to see on the app is the ability to change the volume of the notifications on the range. That is not possible.
Hello Beav, We understand how disappointing it was to receive a unit that made an unexpected buzzing sound right away, and how frustrating it can be when the mobile app doesn’t offer the control you want — like adjusting the notification volume. We’re glad to hear the replacement unit hasn’t had the same issue. For information on normal cooktop/range sounds and what noises are expected versus unusual, please review the guide below: Samsung cooktop and range: common sounds and operational noises https://www.samsung.com/us/support/troubleshoot/TSG10007324/ If you have specific questions about app settings, notification controls, or anything else within your range, please contact us directly so we can assist you further: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152180349), so our team can pull up your information. Thank you! ^Joshua
Display panel very sensitive to steam/heat
Technology wise, 1 star. We've been using this range for a year now. Display panel is very sensitive. If the steam from what I'm cooking gets to the panel, it turns on either the oven, timer or the center warmer. This worries me because it will just turn on. If I don't hear the beeping sound or if I don't see that it did turn on the oven, timer or the warmer, it is dangerous and might cause fire. So, if I'm boiling something or cooking something that I know will produce a steam, I stay and watch which is very inconvenient.
Hello Mary, We understand that your experience with the range's display panel can be concerning. We recommend contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Big oven heat well, great enclosed bottom element
[This review was collected as part of a promotion.] The oven is large enough for multiple casseroles for large family gatherings. The enclosed bottom element does a great job making cleanup easier. The different tone at the end of timed bake makes it easy to understand when cooking is finished compared to when heating to temperature as occurred. The smooth surface for control and setup buttons is easy to clean.
Love, love this stove!
[This review was collected as part of a promotion.] I LOVE the new stove. Much more room inside the oven, more levels to put the food in. The burners are so nice at every level and I love cooking in and on it. The technology is too much for my 70 years, but I don't have to use all the features and I do look forward to trying convection and air fry. The time cook is Soooo convenient. If you are not yet using it I would say you should definitely try it.
No user manual for the money they charge. Sad
Bought a few days ago. Doesn't even come with a manual. Very dissapointing...then can't instruct where to get the manual online without having to enter a massive model number...not impressed...so don't even know how to operate it properly. 3 stars is it.
Hello Gech, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. To find your user manual please visit: https://www.samsung.com/ca/support/user-manuals-and-guide/ If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care
Awful smart controls, but it works as a range
First, this range does a very good job cooking/baking. The oven functions work well, with the convection settings saving time and producing good results. The air fry setting is not remarkable in my experience, and despite the info indicating preheating is not required to air fry, food is not done in the cooking times given if starting from cold. The stove top is arranged well, but the burner grates are to open for my taste. When the stove is not in use, we occasionally use our stove as an extra counter space, especially to hold warn items. Many items cannot rest evenly or securely due to the design of the grates. If you plan to use the griddle, which cooks well and is non-stick, plan extra time to clean the splatter on the stove top. Where this range is almost a complete failure is on the smart features. I had it connected to wifi, after many failed attempts, only to have it disconnect after a brief power outage. Multiple attempts to reconnect it failed, using 2 Android tablets. At this point, I guess I will give up on that. One of the features I liked about the Smart Things app was the ability to turn off the sound easily with a simple on/off button. (It's hard to remember how to do this from the range's panel!) Now, I guess I will just leave the sound off. That brings be to the last of the features I dislike, all the convenience features, like the illuminated panel and sounds are extremely overdone. The light is so bright that I can read by it in the next room in middle of the night! The sounds can be heard form outside our house. This is why I often was turning them off via the app, but now will leave the sound permanently. I wish there were a way to control the brightness and volume, but there doesn't seem to be be. As far as smart appliances go, this is the dumbest one design-wise I have ever seen. I would absolutely not buy this range again, especially as you pay extra for features that don't work or are annoying.
Hi there, We appreciate the time you took to let us know about your range concerns. Let us extend our help by providing the details you need. Here is a link to help you connect your range to SmartThings and how you can use it. Please note that there are hyperlinks you can click, which will give you additional information. Connect and use your Samsung range with SmartThings: https://www.samsung.com/us/support/answer/ANS10002317/ We want to speak to you directly to provide support and see what options we can offer to help you regarding your other concern with the range. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151404109) when you message us so our team can retrieve your information. Thank you. -Kimberly
Great look and design
I love the technology of air fry, dehydrator and all! And the knobs to turn on the burners is better than the push buttons as well!





