Hello Marc, We can't even imagine how you felt about your range. We'd be delighted to speak with you to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150204749) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hello Mike, Thank you for raising your concern about our product. I am sorry about your 6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Black Stainless Steel failed to function correctly. We take pride in the quality of our ranges, so we are disappointed that yours was having some issue with its black stainless. I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that black stainless finish concern is part of the normal wear and tear damage that occurs naturally due to the passage of time. Depreciation of furnishings and appliances is expected over time due to frequent usage. To avoid further damage to the product, let me share How to clean the Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number:1144722559 Thank you for choosing Samsung. Have a great day. ^^Ross

We love the design you decided to go with. Thank you for adding Samsung to your home. ^Pat