Thanks for bringing this to our attention, FugOff. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

Hi ADIALLO, We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146054514 to help our team pull up your information. Leo

Hi there, Thank you for sharing your experience with the Samsung NE63A6511SS range. Sticking a burner on high can be frustrating, especially after a previous repair. To address this, you may want to refer to the "About surface cooking" section in your user manual, starting on page 22 and continuing through page 25. This section guides adjusting and troubleshooting the burner settings. To help improve the issues with your washer, please follow the link and hyperlinks for further details and instructions. Samsung electric and induction cooktop temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Manual link: [NE63A6511SS User Manual]https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147624292) to help our team gather your information. Have a great day. ^Charles