Hi ADIALLO, We thank you for your review of your Samsung range model. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146054514 to help our team pull up your information. Leo

Hi there, We are committed to improving the performance of your range. Let us help you with its cooktop. If your range's cooktop heats up slowly, you can follow these steps to troubleshoot. Click the link for tips. The Samsung electric cooktop temperature issues (see "Cooking elements are not hot enough"): https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147012733, to help our team pull up your information when you message us. Have a great day. -John

We appreciate you for letting us know about this experience. Let's sort this out immediately, Sanwar. We would like to speak with you personally to assist you with the installation better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148343300, to help our team pull up your information. Have a great day! ^Chrystel