Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range forMember photos
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Would keep looking
Aesthetically speaking, I love this range and it fits perfectly into my kitchen. However it wasn't long into owning it we found the downfall with the touch pad for the oven. The buttons rarely work when needed and we end up having to triple clean the entire face in order to *perhaps* have the buttons work. It's frustrating and I would go out of my way to not recommend this oven purely due to this major flaw. The front double burner works to extremes along the lines of heating and is more problematic than helpful with temperature inconsistencies.
poor quality nothing but issues
have had ours for awhile and has been nothing but problems. all the knobs break on a regular basis. middle burner is almost none functioning, finish scratches extremely easy, samsung badging has fallen off and no read SUNG. oven temps are off by 25 degrees. only thing that i can say wokred well is the self cleaning feature and timer. we have a fridge, dishwasher and micro all other appliance have givin isues except the microwave. will not be a returning customer at this point
We understand the importance of a working range in your household, shawn m. Let's take care of this. Please refer to the resources below to rectify your concerns with your range. Please click the links and hyperlinks for tips. Flame issues on the Samsung gas cooktop or range (Please select which flame issue you are experiencing on your gas stove, cooktop, or range): https://www.samsung.com/us/support/troubleshooting/TSG01001946/ Samsung oven temperature issues (Please select which temperature issue your oven is experiencing): https://www.samsung.com/us/support/troubleshoot/TSG10001298/ To help you clean the exterior of your range properly, please turn to pages 35, 37 to 39 of the range's manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151887750 so our team can pull up your information when you message us. Have a great day. -John
Good... but could be Great
Love this product. Looks great works great. Using for past 3 to 4 months and 2 issue i see and both are about the stove grate. 1) I feel the grate stands too high. Due to this every time usage is taking a little longer. Usual 5 mins work takes like 7 mins. It is just 2 mins... but 2 mins extra time in everything we do everyday means more gas usage. 2) It is a stupid design to put a horizontal bar right on top of the burner. So only flat vessels can be used. Anything with a slight curve at the bottom will start shaking or starts to rotate when we cook... since the vessel couldn't lay properly due to this center bar. I am even debating to cut a small portion in center so that all vessels stay put. Definitely person who designed the grate has not cooked before.
Don't buy it!
[This review was collected as part of a promotion.] This range takes a long time to warm up on bake less than a year and a half of owning the interior coating started to flake off. My air cleaner goes off every time I turn on the range. Samsung says it's just cosmetic and will not honor the warranty. Stay away from this product.
Hello there, We understand the importance of a reliable oven. Allow us to help. We recommend checking this troubleshooting link if the oven takes time to heat. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature Here is a guide with tips and tricks for cleaning your oven. Please click on every option available. Kindly click on the embedded word and watch the included video. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS10002315/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152030202) to help our team pull up your information. Have a great day. ^Camille
Sometimes second is better than first
[This review was collected as part of a promotion.] We bought this model to replace an older Samsung that was similar but had a warming drawer. The first model we received we had to immediately send back because it made a buzzing sound behind the controls. This happened shortly after using it and then early the next day. The replacement unit has not had any issues. I tried to adjust the settings of the range from the mobile app but it is pretty limited. The one item I wanted to see on the app is the ability to change the volume of the notifications on the range. That is not possible.
Hello Beav, We understand how disappointing it was to receive a unit that made an unexpected buzzing sound right away, and how frustrating it can be when the mobile app doesn’t offer the control you want — like adjusting the notification volume. We’re glad to hear the replacement unit hasn’t had the same issue. For information on normal cooktop/range sounds and what noises are expected versus unusual, please review the guide below: Samsung cooktop and range: common sounds and operational noises https://www.samsung.com/us/support/troubleshoot/TSG10007324/ If you have specific questions about app settings, notification controls, or anything else within your range, please contact us directly so we can assist you further: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152180349), so our team can pull up your information. Thank you! ^Joshua
Dont do it! This stove is a fire hazard. you can have the burner on the lowest setting possible and its boiling over. There is no regulation of stovetop temp. it is just very high! The oven doesnt maintain temp very well either, usually alot lower than you set it at. The first one i got had to be sent back because smoke was rolling out of the unit when i plugged it in and turned the oven on as it says to do for a rest. It wasnt coming out of thr oven. It was coming out of the back of the unit. It took Samsung many months to call me to let me know someone was coming to take a look. i had already brought it back to the store and got a new one.
Tina, thank you for choosing Samsung for your range needs. We're sorry to hear that you had to return your range because it is still boiling even when the temperature is low, and the oven does not heat well. We would love to work with you in the future.<br />Â <br />Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.<br /> <br />Have a great day.<br /> <br />^Camille
Apparently I paid too little
Purchased in June of 2024. Today, I placed my dinner in a saucepan on the stove top and set the temp on lowest setting. I went into another room to work and in about 20 minutes I could smell a strong odor of the food. I immediately went to the stove and the food was boiling. I immediately checked the temp setting and it was on low.
We understand the importance of a working range in your household, Stephen. Let us get this taken care of.<br /><br />Please refer to the link below to address your concerns about your range. Click the hyperlinks for tips.<br /><br />Samsung electric and induction cooktop temperature issues:<br />https://www.samsung.com/us/support/troubleshoot/TSG10002324/<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide the reference number 1152061015 so our team can pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John
Short value
Burner is not working - heats to the hottest and does not follow the heat selection on burner control. Only 4 years old with minimal use. would not purchase again.
Poor quality.
From day one had problems. The middle burner never stopped without a lighter, even after they sent someone to fix it. One of the knobs broke off after one year. The stove finally gave up after two years, even after I spent 500 dollars on the parts they said to replace. The extended warranty company won't fix my other appliance and wants me to spend $400 to have a technician come to my house, then might refund the cost. I used to buy only Samsung, but they have gone downhill. Look for another brand, and maybe when they focus on quality, I might go back.
Hi Jason, We understand your disappointment with not having the best experience with your range. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151813786) to help our team pull up your information when you message us. Thank you. -Ricardo
MODERN FEATURES
[This review was collected as part of a promotion.] Our new range has worked out well early into the first week. There will be a learning curve to get to know all the ins and outs of the new features a modern kitchen appliance. I will need to find information especially the air fryer and how to combine the more traditional aspects of cooking. The increased capacity of the oven does take away from drawer storage though.