Greetings, We are aware of the significance of a clean Samsung range. We'd love to assist you. On pages 46–49, you can check out some tips on how to clean the glass top and oven of your Samsung range. On page 27, you can check out the steps to protect the cooktop from damage. https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hello, I know you have spent a lot of time on this already. I am here to help. I have attached a link to a guide for caring for your cooktop (https://bit.ly/3f1obeA). In addition, here is a link to a guide to connect your range with SmartThings (https://bit.ly/3n0Djx5). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144054784 ) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay