Hi Donna, Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware. It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently. For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions. Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion. If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources: Manual https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568931) to help our team gather your information. Have a great day. ^Charles

Hello CEDSR, Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad. The air fry tray is dishwasher-safe. Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull. You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144575346 -Angelica

Thank you for your input. Let's go ahead and provide the information you need. Cleaning your oven doesn't have to be a huge chore anymore because your oven comes with a self-clean function to handle all of the heavy work. Please check this link for details. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS00049011/ Use the Self-Clean cycle on your Samsung oven to make cleaning the oven a breeze. Self-Clean blasts high heat to melt away food residue. It's important to make sure the oven is in a well-ventilated area if you're going to use self-clean. Please check this video for details. Dos and don'ts for using the Self-Clean oven feature | Samsung US https://www.youtube.com/watch?v=CO3md9_f9FI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145621198) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Hi Geoffrey, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung Electric Range.