Dear Valued Sam&#39;s Club Client,<br /><br />To better assist you with your delivery experience, please contact our Sam&#39;s Club customer service department at 1-800-749-5367.<br /><br />Phone Hours:<br /><br />Mon-Fri 8:00 am-11:00 pm, Sat 9:00 am-9:00 pm, Sun 12:00 pm-7:00 pm<br /><br />They can either answer your question or transfer you to your local store to answer your specific concern.<br /><br />-Kimberly

Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John

Hello Big Al, <br /><br />Your honest review of your Range is very much appreciated. <br />That&#39;s an excellent choice; we&#39;re delighted to hear you&#39;re happy with it! <br />Your observation is greatly appreciated. <br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us <br /><br />When you message us, give them this number (1144863362) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Charles

Hello, We understand how it feels to have a range that burns everything. Let us assist. Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot. https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146688595) to help our team pull up your information when you message us. Thank you. -Angelica