Greetings, We appreciate you sharing your overall experience with your Samsung range. We are here to help. I've included a link below for the steps if the cooktop has a temperature issue. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Also, here's a link for some tips on how to clean the electric cooktop. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/answer/ANS00060833/ In addition to the links above, please see the model's user manual link below for the steps to set the timer on page 28. https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.  Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147297792, which will help our team pull up your information. ^Rainly

Hello silver, Thank you for bringing this to our attention. We appreciate you letting us know that you cannot figure out how to operate your Samsung range with an owner's manual. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have, and we're here to help. Attached is a link to the product's user manual for information about operating the oven. See pages 28-43. https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf You may reach out via our Support channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144461594 -Angelica

Resetting the clock, Gragan McAffee, is easy. Let me provide you with the information you need. Your Samsung wall oven or range includes a clock. You can set the oven’s clock whenever you need to change or reset the current time. Please check this link for details. How to set the clock on your Samsung range https://www.samsung.com/us/support/answer/ANS00089342/ You can also check this link to your user manual for details. Turn to page 29. https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1145348019) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille