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Customer reviews for Stearns & Foster Lux Estate Tight Top Mattress (Available in Medium and Ultra Firm) for
Stearns & Foster Lux Estate Tight Top Mattress (Available in Medium and Ultra Firm)
4.3 out of 5 stars
stars
383 ratings383 reviews
  1. 5 stars74% (283)
  2. 4 stars7% (28)
  3. 3 stars3% (13)
  4. 2 stars4% (17)
  5. 1 star11% (42)
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Showing 91-100 of 383 reviews
Sep 22, 2024
Doc
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleep comfort

[This review was collected as part of a promotion.] When it comes to mattresses we know we NEED support but we CRAVE cloud comfort. This mattress is the best of both worlds!! Support and guilt-free indulgence in one product, who says you can't have your cake and eat it too! See you (with a smile) in the morning.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Nov 5, 2024
Chi-town sleeper
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Life change for mother in law

[This review was collected as part of a promotion.] We purchased this mattress for my mother in law who is aging and was developing back problems - she said it was life changing! It gives the support needed while also being soft and comfortable. Can't recommend enough.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Oct 18, 2024
Sweet Dreamer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super Comfortable

[This review was collected as part of a promotion.] We purchased this mattress because we loved our previous Stearns and Foster mattress. We found the new mattress to meet our previous expectations of high quality and comfort.. It is well made and delivery was professional and easy to schedule.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Aug 21, 2023
Tony C
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

If I could give ZERO stars, I would!

By far the absolute worst customer service experience that I've ever had. I ordered a Lux Estate PT Firm, based upon other reviews and the Stearns & Foster telephone sales reps recommendation. Everyone was saying that "even though it's designated "Firm-It's more like a medium". Well that couldn't be further from the truth. It is as hard as a rock. I've been trying to initiate a return/exchange for almost a month, and have gotten nothing but grief. The returns dept tells you one thing, the sales dept tells you another. I've after dozens of calls, and at least 12 hrs total spent communicating with reps from both departments. I still have not gotten any resolution. Meanwhile, my back is broken from sleeping on this slab of rock they call a bed. I couldn't be more miserable. NEVER AGAIN! Next step will be to call Wells Fargo and dispute the transaction.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Mar 11, 2024
Zzzzzzzzz with a Smile
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Everything I'd hoped and more

[This review was collected as part of a promotion.] I fully expected I'd need time for my new mattress to break in before it was comfortable for me, which I was dreading. But nope, it's been perfectly comfortable from day one (and my back is grateful)! I'd fallen in love with a friend's old old Stearns and Foster mattress (did I mention I have back pain?), so I decided to buy my own, and what a difference it's made. I'd had a 15 year old Sleep Number before, which had broken down and was extremely painful to sleep on. The Stearns and Foster I fell in love with was at least that old and wasn't broken down, thus my decision to purchase one, and look forward to many years of use. From the smooth online ordering to the delivery timing and customer service, I couldn't be happier, so I'd definitely recommend investing in this mattress (for reference, I have preferred a soft mattress before this).

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Sep 26, 2024
Firmer than expected
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great quality just a bit firmer than expected

[This review was collected as part of a promotion.] Estate lux medium pillow top was purchased because my lar magread was temperpedic and it was too soft. The quality is great on this mattress but the medium feels very firm I am hoping it breakers in before the 90 day trial is over.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Sep 28, 2023
Philip
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My experience with Sterns and Foster

[This review was collected as part of a promotion.] My experience was unexpected. I ordered on July 4. A month later I received notice that my mattress would be delivered the next day. I was thrilled. The next day I received a call telling me that my mattress was ruined by a lift truck. So I expected that Sterns and Foster would jump on it and rush a new replacement. A month later I hadn't heard from them, not even and I'm sorry. Then I started calling and calling. They have a computerized operator that that can't answer anything, when you ask for a real person it takes three requests to get someone. Then you go on hold for twenty minutes and then they transfer you, guess what more than twenty minutes. After six weeks I get connected to their escalations team which is very good at not telling you what is going on and when to expect my purchase which was fully paid for a month before. On Sept 28 my mattress finally came without one word from the factory nor even an " I'm Sorry". Well even though I love my new mattress, I guess I'm the only one who will say , "I'm Sorry" that I didn't cancel six weeks ago. Sincerly, Phil

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Dec 20, 2023
Cindy / Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Rest easy!

[This review was collected as part of a promotion.] We had a 20yr old pillow top that we could flip and were very hesitant to jump into the new mattress market. Very worried about too much foam and heat. We did a lot of investigating and felt that Stearns & Foster had a product we could embrace. It has only been a week but the change over has been very flawless. We are both very comfortable and can tell the quality of the mattress is high end. Hopeful we will continue to be happy for many years.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
Nov 14, 2024
Satisfied Customer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A comfortable and supportive sleep

[This review was collected as part of a promotion.] The Lux Estate Firm Euro Pillowtop is everything I was hoping it would be- a very comfortable and very supportive sleep. I am falling asleep faster and waking up less frequently in the night. Best of all, I wake up feeling refreshed. It was pricier than other mattresses ilI considered but in the long run, it was worth the price. Very happy.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420
May 5, 2024
Retired Army Officer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Money well spent

[This review was collected as part of a promotion.] It is a very comfortable mattress. It remains stable while my wife is tossing and turning on her side of the bed. No bounce. It is very well made. The only downside is because of the materials and construction of the mattress, it is heavy. This is a minimal tradeoff for the quality of the mattress.

Review from stearnsandfoster.com
Helpful?158NZO5N259213620323420