Hello The Doug, We can see why the design, layout, and beverage center stood out to you, especially when those features made the refrigerator appealing and enjoyable to have in your kitchen. While warranty coverage is determined by product age and service history, our team can take a closer look at your specific refrigerator details and prior interactions to ensure everything was reviewed accurately. Connecting with us allows a full review of what’s already been done and whether any additional options or clarifications may be available. Please keep this reference number for your records: 1152380495. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Pope Samsung Care

Hello Fridge, It’s reasonable to expect dependable quality and consistent performance when installing a replacement part designed for your refrigerator. Proper seating of the filter and a fully unlocked housing are both important for ensuring the new filter fits and functions as intended. This guide provides troubleshooting steps for water filter fit and installation. https://www.samsung.com/us/support/troubleshoot/TSG10007311/ If the behavior continues after reviewing these steps, connecting with Samsung Care can help us take a closer look at what’s happening and guide you with next steps specific to your water filter and refrigerator. You can reach Samsung Care through any of the following channels for direct assistance. Please keep this reference number for your records: 1152509065. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your trust in Samsung means a great deal to us. Nicole Samsung Care