Customer reviews for Samsung Bespoke 29 cu. ft. 4-Door French Door Refrigerator forMember photos









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Nope, nope, nope. Find another fridge.
This is, by far, the worst refrigerator we've ever owned. We bought it in April 2022 because it looked so nice, had dual ice makers and fit our space. Since then, we've had the ice makers replaced 3 times and 1 is still not working, the entire motor went out resulting in food loss and the drawers have dimpled. The freezer constantly freezes over and the pitcher in the beverage center frequently has algae. When I enter a warranty claim, one particular vendor comes out, even though i specifically request that it's not them, diagnoses the problem, enters a claim and then closes it. The amount of time I've spent on the phone or dealing with repair people is ridiculous. I asked about the door dimpling and was told if we claim it, it will void the warranty because it looks like we damaged it. I'm hoping it lasts until our 3 year warranty expires.
Greetings! It sounds like you've had a really frustrating experience with your refrigerator, especially considering the time and effort you've invested in trying to get it working properly. We want to assist you. I have shared a Samsung link below to help with your experience with the ice maker. Select the most appropriate scenario for your ice maker. The link has hyperlinks that can be visited for additional help. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387 Another link shared below is to help with frost forming in the freezer. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator We would love to speak to you directly to gather more information about your experience with the authorized Samsung center and determine what steps can be taken to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147847901 to help our team pull up your information. Leo
Best refrigerator I've ever owned!
[This review was collected as part of a promotion.] I've only had this refrigerator for two weeks, so I've got plenty of time for things to go wrong. If that happens, I'll update this review. But I love everything about this refrigerator. It has more room than any previous unit I've owned. Everything in the fridge section is at eye level. When you open the freezer, you can see everything at a glance on the top bin, then slide that back if you don't find what you are looking for, and you can see everything in the bottom bin. The ice is great - REAL ice cubes, just like I grew up with when you had to fill the ice trays by hand, only the cubes are a little smaller, which is great. If you're more of a crushed ice person, the ice bites are like crushed ice, only instead of random bits, you get very uniform bits. The beverage door is great. We had a unit with measured fill previously, which I really liked, but this is even better. I pull out the pitcher, empty it into the coffee pot, put it back, and while I grind coffee and get the filter installed, the pitcher refills so I can top off the coffee pot! If you just want a quick cup of water, skip the pitcher and get it from the spigot next to the pitcher. Oh, I forgot, we have the Flex drawer for meat and cheese - what we use it for - but it can be set to 5 different temperatures. We may experiment in the future, but for now, we always know where our lunchmeats and cheeses and any fresh meat we've purchased will be located. It's just an amazing appliance!
Bespoke really “spoke” to me!
[This review was collected as part of a promotion.] I love the new Bespoke collection. I moved into a home that had a different dishwasher and stove brand and if my refrigerator that I needed to purchase had another brand on it that was visible it would’ve bothered my OCD brain. I love that it is so clean looking on the outside without a bunch of logos on it because what’s important to me is what’s inside it. I do know the power of branding and I work for a corporation, but this one was especially perfect for me. I love having the additional drawer that is great for things like cheeses. I couldn’t be happier with my new refrigerator.
Excellent refrigerator
[This review was collected as part of a promotion.] This model seems to be very nice. We love the automatic fill pitcher. Even though we downsized to a little bit smaller refrigerator it seems to be very roomy. We also love the automatic ice maker of two different sizes. Overall great fridge.
Love it
[This review was collected as part of a promotion.] This is the 3rd fridge that I purchased since I moved to USA 20 years ago. And by far, this is the most amazing refrigerator that I’ve ever had. Look: It does look very modern, and I invited a couple of friends that had great comments about the appearance. Size: It perfectly fit a counter deep kitchen furniture. Refrigerator: Plenty of space, plenty of ways to organize stuff. Freezer: Great space for family of 5, and love that we have 2 size of ice. Flexzone: This is my daughter space, since you can program the temperature you want on that drawer, we place everything that my 4 years old daughter can grab. That way we don’t need to worry. App: You can change the temperature of the fridge and freezer and change the mode of the Flexzone, great addition. Beverage Center: I think that this is the most amazing eature, I love to always be able to grab a jar full of cold water. Also, the water dispenser works while the door is open, this is mind blowing!!!! After two weeks my 4 years old daughter was on a tantrum and throw a toy to the refrigerator. It did a small ding on the door, the good news is that you can easily (very easily) exchange the door. That is a blessing
Fantastic all around - great features
[This review was collected as part of a promotion.] Have enjoyed this fridge for 1 month now. Pros: beverage center - auto fill pitcher is fantastic, dual ice maker - so happy it is now in the freezer (everyone in the family loves the ice nibs from the cat to Grandma), even cooling, flex drawer (had this on my previous fridge and it was a must have again), sleek design and very very quiet. Cons: none yet 🤞🏻
Makes organizing simple!
[This review was collected as part of a promotion.] This replaced our 10 yr old GE side by side and I LOVE it! Easy to organize and room for everything. Leftovers go on the top shelf & no linger get lost behind bigger items! Eggs and dinner prep items go on the lowesr shelf & everything inbetween fits on the main shelf & in the doors. I set the drawer up in the deli setting (initially used beverage, but that froze the cheese) for the kids so they aren't constantly opening the fridge browsing for a snack. The top of the freezer opposite the ice is for frozen treats & snacks, ice packs & specialty ice... again, quick access for kids & hubby. I set the bottom up for meal items. And we LOVE LOVE LOVE the ice options & beverage center! No more breaking & busting large icecubes for kids' waterbottles. 😍 We've had it a month & not a single negative thing to say about it.
Looks is about all this is
I've had this fridge for a week. The bag of salad in the crisper drawer turned into water. The middle drawer doesn't seal well and stays wet inside. It barely makes ice. No more than we use ice, it should be full by now. This would not do for entertaining.
Thank you for sharing this with us, Debs. We have provided some tips to get your fridge operating at peak efficiency! To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. To ensure optimal performance, we strongly advice setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ This video is also about "How to level your Samsung refrigerator": https://www.youtube.com/watch?v=56WIrCOKoiI Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough What to do if your refrigerator is not cooling: https://www.youtube.com/watch?v=ogwmuhLH4G4 My Samsung refrigerator is not cool enough: https://www.youtube.com/watch?v=FiAGtKdGHPA Samsung refrigerator maintenance tips: https://www.youtube.com/watch?v=c2AWSLEBjDM Care for your Samsung refrigerator doors: https://www.youtube.com/watch?v=ZaguMbi4pzA Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145678510, to help our team pull up your information. Have a great day! ^Chrystel
Great features and modern look
[This review was collected as part of a promotion.] The refrigerator looks really great with our kitchen, paired with bespoke range. The only thing is we had Samsung install the fridge and later found out that the beverage center wasn’t installed properly. Be sure to check everything! But otherwise, the fridge is great!
Very Happy With My Choice!
[This review was collected as part of a promotion.] I still love this refrigerator. I had a problem with the first one after a month I finally received a new one and so far--so good. This refrigerator is beautiful...inside and out. It matches my color scheme, is visually appealing, and definitely a conversation piece. I especially love the middle drawer and the "Soft Freeze" mode, but another favorite is the dual ice sizes...some drinks need different sizes :).