Hello there, We understand how it feels to deal with a refrigerator that stopped working. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150008721) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hi there, We value your sentiments about your experience with the fridge. Let's look into this. We would like to speak with you personally to better assist you with the freezer situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147460854, to help our team pull up your information. Have a great day! ^Chrystel