We are here to help you with the auto-fill pitcher of the fridge, Sweet. Kindly refer to pages 40 and 49 of the manual for instructions on activating the feature and positioning the pitcher. Manual https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Should you need more assistance with the auto-fill pitcher, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145910784) to help our team gather your information. Have a great day. ^Charles

Emily, we'll make a great team in fixing your fridge - let's get started. There are a few things you'll need to check if the fridge is cooling properly. Below is a link with a step-by-step guide; Please watch the full video, and check the hyperlinks for more details. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145846668) to help our team pull up your information. Have a great day. ^Charles