Hi Patricia, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. Especially for not meeting your expectation about our product. please check the warranty coverage of your product here for possible replacement depending on your concern: https://www.samsung.com/us/support/service/warranty/RF29BB86004MAA For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx if additional assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Have a great day. Reference number: 1144608284 ^^Ross

Hello Mobar, Thank you for reaching out and sharing your experience with the Samsung RF29BB8600QL refrigerator. It’s clear that the cooling performance of both the freezer and the refrigerator has been frustrating, especially when they don’t reach the intended temperatures. I understand how crucial it is to have an appliance that works reliably. To address this concern, I recommend reviewing the **User Manual** starting from page 37-39 under the section titled “NOTE, Fridge,and "Fridge/freezer does not operate. Fridge/freezer temperature is warm.” On page 68. This section outlines steps for adjusting the freezer and fridge temperatures, as well as common troubleshooting techniques if the cooling is delayed. Manual https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf For further guidance or to check for any service needs, feel free to reach out to Samsung Support through the following options: The link below will help you address the cooktop and ensure the hot surface indicator operates normally. Learn more by checking the hyperlinks and the instructional videos. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147574767) to help our team gather your information. Have a great day. ^Charles