Hello, We know the disappointment about some of the colors of the panels being unavailable. You may contact our Support Team via the link below to speak with a live representative should you wish to check the panel's availability. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi Cassiano, \n\nWe can imagine how disappointing it must feel to experience water and ice maker issues with a brand-new refrigerator, and we’d really like to help make things right for you. \n\nFor the water dispensing issue, please check the guide below for detailed troubleshooting steps. Please click on the embedded link for additional support. \n\nSamsung refrigerator water dispenser issues \nhttps://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all \n\nFor the ice maker concern, refer to the following guide for step-by-step support. You may also click on embedded links found in the guide for additional information.\n\nSamsung ice maker is not working \nhttps://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice \n\nShould you need further assistance, please feel free to get back to us via the following options: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941976) to help our team pull up your information. \n\nThank you. \n\n^Camille

Hi Tina, We understand how important it is to feel confident in your refrigerator’s design and overall experience. If you’d like to share more details so we can better understand what didn’t meet your expectations, we are available and ready to assist. You may contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152519917) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Hello Gary, Your feedback underscores how important dependable day‑to‑day functionality can be. Ice production is managed by a small set of conditions that help the system operate normally, and verifying those basics can often clarify what’s happening. Proper ice settings, water supply flow, and normal ice maker positioning all play a role in supporting steady ice production. This guide provides troubleshooting steps for ice production. https://www.samsung.com/us/support/troubleshooting/TSG01207806/ If the suggested steps don’t help restore consistent ice production, connecting with Samsung Care allows our team to review your refrigerator model and help determine next steps based on how the ice maker is currently operating. Please keep this reference number for your records: 1152452329. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care