I bought this because of the great reviews I read, all were good , now I am here to say that for the price of this pergola, I was highly disappointed that the posts are hollow and they used 2 pieces of wood GLUED together to make each side. Wow, mine sat outside until I got it put up, and every post started separating. I called and told them and they sent more posts, the bottom they put a solid piece in the opening to make it look solid but other end is wide open! I am very disappointed in the quality of this product, beware

Outstanding engineering of product, was able to assemble on my own with help to join posts & lift roof. All pieces accounted for and appreciated extra hardware on fasteners etc. Labelling of parts could have been better as part number was difficult to read where it had been stamped. Related to marketing of the assembly service, was not made aware of the 6' required prior to purchase so had to cancel that service and install myself. Take your time if you assemble yourself, it is possible, just need to follow the written instructions and refer to the Bilt guide.

This is the best labeled well built product I’ve come across it took a little longer than instructions said but still not bad for someone with a little help pick a couple of good weather days lay it all out use the BILT app and you will have no problem. Don’t worry it will tighten up and go together in the end just pay attention you have all pieces turned the right way when constructing

I purchased this Gazebo last summer and had them assemble it too. They contracted semi-local contractors to actually assemble it and they did a phenomenal job. The gazebo itself is very sturdy (held up perfectly to very strong winds and heavy snows this winter) and visually pleasant and inobtrusive. I did install a misting system to the outside perimeter which works wonderfully and keeps a large patio/pool deck very comfortable. I highly recommend this gazebo!

[This review was collected as part of a promotion.] Added a 16X30 deck in the back yard, and then topped it off with the 14x10 Gazebo. Took a weekend with a couple of friends to put together but very happy with this. Added an outdoor fan and light and makes for a great place to get out of the sun and relax. Would buy Backyard Discovery products again.

Absolutely love my gazebo now that it is together. Assembly however was extremely challenging. There is probably 100 pcs of cedar boards and 500 plus screws and other parts. The markings on the boards are small and faint on the ends of the board. It took me two hours of unboxing and relabeling each board with painters tape and a permanent marker. This up front work saved many many hours searching for parts. It took quite a bit longer than the suggested 3 people/10 hours. You need at least 3 strong people for the roof assembly but the more the better. The end result however is an excellent quality gazebo that I believe will last a very long time. This is much nicer than the ones you typically see in the big box stores. My husband did say he would hire out assembly if there was a next time, lol!

[This review was collected as part of a promotion.] This was/is the largest gazebo I could find without going with a "custom" size. So thrilled with it! Looks amazing and have received many compliments on it. Very pleased with the quality and appearance. Has upgraded our outdoor space!!!

First bit of advice is don’t print using dark ink on a clear plastic bag when the contents of the bag are the same color as the ink. Second, the manifests detailing what each box contains should all be accessible without having to open each box. This would allow people to strategically unpack things and organize them. I just started assembling today so I will update the review as I progress.

The anchors could be improved as they were a pain to get in , I pre- drilled the Concrete and still had a problem with them. You should go with different ones as these never work out well. Overall I would highly recommend Backyard Discovery to everyone. Best Instructions ever. I want to thank you for all your help.

When the boxes came they were mangled from shipping. Several hundred pounds of wood boards shipped in a cardboard box is kind of a disaster. I was thrilled to find that we were only missing a couple pieces and nothing was broken. Customer service was so pleasant to work with for quick replacement. My husband a teenage boys love building lego sets, so building this was right up their alley. I tried to help and quickly discovered the important of details. I tapped out and just let the experts handle it. I have a beautiful gazebo. It withstood the winter. Snow slid off as it's designed to. I can't wait for spring.