Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Hi loring,<br /><br />Thank you for taking a moment to review the HW-C400 Soundbar.<br /><br />You can also connect wirelessly to the TV via Bluetooth, please follow these steps:<br />1) Press the PAIR button on the remote to enter BT PAIRING mode. You can also press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record. If BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.<br />2) Select the Bluetooth sound mode on your TV (See your TV&#39;s user manual for assistance)<br />3) Select “[AV] Samsung Soundbar C Series” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection. <br />When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display. You should now hear TV sound from the Soundbar. Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.<br /><br />If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.<br /><br />~ Samsung Solutions

Hello A12g10, Thank you for sharing your experiences with the HW-C400 Soundbar. I am sorry to see that you are having issues with your Bluetooth connection. So we can offer step-by-step troubleshooting or warranty assistance, please Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions