Hi K Young, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your expectations are not met with your new device. We have provided a link to your full manual to help you with the steps to change the settings for your audio profile to best align to your preferences. We have also shared a link to an article to help you troubleshoot the audio quality if you believe your device is not operating as intended. Lastly, we have provided a link to the Samsung Support Team if you wouldlike to discuss your experience further or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Vee! Thanks for sharing your honest feedback on the Galaxy Buds2 Pro. We always look forward to getting insights from our customers. We're glad to see you're getting used to them. It can take time to adapt, but we believe you'll enjoy their features. The Galaxy Buds2 Pro offer upgrades like high-resolution audio for better sound quality and a new shape for added comfort. They also include Galaxy AI with Live Translate, which helps in multilingual conversations. With an IP68 rating, these earbuds resist dust and water, so you can use them worry-free. Plus, you'll get up to 6 hours of playback on a single charge and up to 30 hours with the case. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus