Hi K Young, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your expectations are not met with your new device. We have provided a link to your full manual to help you with the steps to change the settings for your audio profile to best align to your preferences. We have also shared a link to an article to help you troubleshoot the audio quality if you believe your device is not operating as intended. Lastly, we have provided a link to the Samsung Support Team if you wouldlike to discuss your experience further or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages