Hey there JP19, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We would love to help you troubleshoot the fit of your device and help you achieve the secure fit you seek. We have provided a link to an article to help you with the placement of your earbuds. We also recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also included a link to the Samsung Support Team to offer additional assistance if this experience continues. We appreciate you being a Samsung customer, and hope you'll reach out to us again if you have any additional feedback on your Samsung products. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Paul, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We absolutely love knowing you are enjoying the audio quality and value for the price, and that you would recommend these earbuds to others. We have provided a link to the full device manual that may help you further enhance your experience with features you may be unaware of as of now. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages