Hi Bruce,Thank you for bringing this to our attention and for taking the time to share your concerns about the Shark NeverChange Air Purifier HP305. We want to assure you that the HP305 is indeed a genuine Shark model, manufactured and distributed through select retail partners, including Sam’s Club.From time to time, we produce specific models that are exclusive to certain retailers, which may not appear on our main website alongside other general-market models like the HP302. We hope this helps clarify, but if you have any further questions or would like assistance with the product, our team would be happy to help at 1-855-427-5127.Kind regards, Shark Clean

Thank you for your review on the Shark NeverChange Air Purifier. We are sorry to hear of your disappointment with this unit. We appreciate your feedback as it helps us to improve our products. We hope you still consider Shark in the future.

Hello, Thank you for taking the time to provide your feedback. We see that you got assisted with this and we're glad to know you're giving us another try. If you need anything else feel free to contact our Customer Service team via email, chat, social media, or phone at 1-855-427-5127. We are open Monday-Friday 8am - 8pm UTC, Saturday 9am - 7pm UTC. Kind regards, Shark Kitchen