Thank you for your review on the Shark NeverChange Air Purifier. We are sorry to hear of your disappointment with this unit. We appreciate your feedback as it helps us to improve our products. We hope you still consider Shark in the future.

Hi Jen,Thank you for sharing your experience with the Shark NeverChange Air Purifier. We’re sorry to hear that your filter is already at 2% capacity despite cleaning the outer filters regularly—it’s certainly not what we’d expect for filter life.We’d like to look into this further and help troubleshoot to ensure you’re getting the best performance from your air purifier. Please feel free to reach out to our customer support team at 1-855-427-5127. They’ll be happy to discuss your experience and help with next steps.Thank you again for bringing this to our attention.Kind regards,Shark Clean