Customer reviews for Samsung Bespoke 4.6 cu. ft. Ultra Capacity Single Unit AI Laundry Hub Washer with Steam Wash and 7.6 cu. ft. Gas Dryer in White forMember photos









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I just love them!
[This review was collected as part of a promotion.] I have been using these items for several months and I love them. I love the technology. They are easy to use and they do the job really well. I am very happy with this type or AI Laundry Hub.
Quiet and efficient
[This review was collected as part of a promotion.] I absolutely love this all in one laundry hub! It is very sleek and looks amazing, while being energy efficient! I love the control center in between the dryer and washer, this makes it easy to see, and to choose your settings, just a button to easily switch between dryer or washer. I love all of the different settings on both machines. Choosing from steam wash for Whites to bedding to active wear is a great option! I absolutely love the heavy duty drying option, along with the dryer options that match the washing cycle like the bedding, active wear, delicates loads. It litteraly is quiet and you have the laundry done before you even realize you are washing laundry! The flex auto dispense is great, just fill up the dispenser, and let the machine figure out how much is needed for the load, no more wasting detergent, softner or bleach. Being able to choose the most effective washing cycle for my laundry is awesome! The AI Opti wash and AI Opti dry technology to determine the exact needs for your load is a good addition to this laundry hub! I like the fact that the AI determines what I need, and helps me to save money by doing so! I use the SmartThings app to control my start of load, and to alert me when the cycle is finished. No matter what I am doing I see the alert on my phone or connected Samsung TV also! I like knowing how long the cycle is going to be until finished, just by looking at the app! I highly recommend!
Small yet powerful and Feature packed beast
[This review was collected as part of a promotion.] The Samsung stacked washing machine offers a compact yet powerful solution for laundry needs. Despite its size, this machine doesn't compromise on performance, delivering efficient cleaning results with every load. The intuitive control panel makes operation simple and straightforward. Given we have five people in the home, it accommodates accommodates various fabric types and soil levels. The Samsung Smart Things app is super simple to use, the setup was a breeze, we just scanned the code and it did most of the setup itself. I definitely prefer using the app over the control pannel as you can choose a multidue of options that seem burried in the control pannel. I love the design of the washing machine too as it is sleek and modern and fits perfectly into our space; the large front loading door make it easy to load and remove the clothes. Overall I am highly please with my samsung washing machine and would definitely recommend to friends and family.
Option Packed but Simple to Use
[This review was collected as part of a promotion.] I got to really put this unit to the test after a house guest left after a 2 week stay. My laundry had piled up pretty good and the guest bedroom bedding needed to be washed so this unit really got a workout. I am happy to report that I was overall impressed. The small stackable unit is just large enough to handle a queen-sized comforter in the wash and dryer, although it did require me repositioning the comforter during the dry cycle in order to get it completely dry. It cleaned the comforter very well without damaging it on the “bedding cycle”. Next up where several different cycles of regular clothes and delicates. The simple dial in the middle controls both wash and dry once the desired unit is selected. With a simple turn of the dial the unit will adjust the settings accordingly. Once the wash cycle is complete, the unit automatically selects the appropriate/matching dry cycle based on what was selected for the wash so all you have to do is select go. Of course you don’t have to use the recommended cycle, you can just twist to select something different. Very easy and intuitive to use. Clothes can out clean and where not over dried pretty quick. We only use Tide Pods so I can’t really attest to the use of different detergents in the detergent loading tray. The unit connects to the Samsung Smart Things app very easily. I found it very convenient for receiving completion alerts when I wasn’t near the unit. The app also allows you to create custom wash cycles for specialized loads if needed. Overall a very good small stackable unit that gives you all the functions of the larger separate units. I recommend it.
Unbelievable amazing
[This review was collected as part of a promotion.] Absolutely ecstatic about my new washer and dryer tower! The sleek design not only transforms the aesthetics of my laundry space but also radiates a captivating sense of modern elegance. The installation process was remarkably smooth, and the overall performance of these appliances is nothing short of extraordinary, solidifying them as an indispensable addition to any home. Now, let's delve into the finer details: The integration of the SmartThings App has added a smart and convenient dimension to my laundry routine, providing unparalleled control at my fingertips. The generous capacity of these appliances is truly impressive, accommodating large loads and enhancing the efficiency of my laundry chores. The super speed wash and dry feature has proven to be a game-changer, significantly reducing laundry time without compromising on cleanliness or effectiveness. The implementation of Vibration Reduction Technology has set a new standard for quiet operation, creating a serene laundry environment. Flex Auto Dispense has streamlined the detergent usage process, offering a level of convenience that is both practical and efficient. As for the AI Optiwash and AI Optimal Dry features, they introduce a sophisticated layer of intelligence to the laundry process, customizing each cycle for optimal results based on the load. In summary, this washer and dryer tower not only meets but far exceeds expectations on multiple fronts. It seamlessly combines style, convenience, and cutting-edge technology, making it an absolute delight for anyone seeking a top-notch laundry experience. With its exceptional performance and thoughtful features, this appliance duo has truly elevated the standard for home laundry solutions, offering a perfect blend of form and function.
Impressive Review of a Washer and Dryer Set
[This review was collected as part of a promotion.] Absolutely thrilled with my new washer and dryer set! These machines are absolute powerhouses when it comes to cleaning and drying clothes. The washer's advanced features make laundry a breeze, effortlessly tackling even the toughest stains. And the dryer? It's a lifesaver, cutting down both time and energy consumption, which is fantastic for my budget. The touchscreen interface. A dream to use. It's so intuitive, I barely have to think about it. And don't even get me started on the super-speed wash and dry option. It's like magic – getting a thorough clean in under an hour is a game-changer for busy folks like me. Plus, being able to control everything from my phone thanks to the Wi-Fi connectivity. It's convenience at its finest. But the real cherry on top is the SmartThings App. It's like having a personal assistant for all my smart devices, including these appliances. Managing everything from one place is a dream come true. Oh, and let's not forget about the Vibration Reduction Technology – it's a game-changer for keeping things quiet, especially in shared living spaces. And the Flex Auto Dispense feature. Genius. No more guessing how much detergent to use – it does it all for me, saving time and reducing waste. And those AI Optiwash and AI Optimal Dry technologies. Mind-blowing. The fact that they use artificial intelligence to tailor cycles for the best results? It's like having a laundry guru built right into my appliances. Overall, I couldn't be happier with these appliances. They've made laundry day a breeze, giving me more time to focus on the things that truly matter. If you're in the market for new washer and dryer, do yourself a favor and check these out – you won't be disappointed!
Clean Look, Clean Clothes
[This review was collected as part of a promotion.] I am in love with the clean, simple look of this unit. It takes up less space than two separate machines and looks far nicer than your typical stacked set. On top of that, the controls for both the washer and dryer are in the center, where it's easy to reach them-- no stretching on your tip toes to try and get the dryer going. This has plenty of settings for temp, soil level, dryness level, etc. The display on front shows a number value (1 to 5) for each setting and the screen tells you in plain English what the setting is as you are adjusting it (tap cold, cold, warm, hot, etc.). It's simple, easy to use, easy to understand. I didn't think I would use the app much, but I'm a convert. Having a notification on my phone reminds me that I have laundry to move over to the dryer or take out and hang up. It keeps me from forgetting anything (it happens!), and also I can keep the loads going when we have laundry piled up from our two boys that needs to be laundered. My only complaints are pretty minor-- the end cycle chime is unreasonably long (10+ seconds) and you can't change the tune. Minor, but annoying. Also, the whole thing should have been powered off of the larger dryer cord, but instead I have a separate cord/plug for the washer and a separate one for the dryer. I'm not sure why they didn't simplify that. Regardless, overall, I love it. It looks clean, takes up less space, is quieter than my old washer and dryer, and is easy to use. The wifi/phone app is a great bonus as well. Overall, 5 stars!
Learning curve
[This review was collected as part of a promotion.] I'm impressed with the cleaning capabilities of this washer - it pulls out way more dirt than my old one! The dryer works well but I wish it was a little easier to adjust drying time. The settings are not very intuitive, but I guess I'll get used to it. I also wish there was some kind of manual override. Everything is digital/touch activated and I'm worried that these appliances will have a shorter life because they're unusable if wanting happens to the screen.
Decent but the dryer needs work
I bought this unit at the end of January and while it's a decent machine, the dryer just seems to be a disappointment. The washer itself is good, quick, and has a lot of settings that all seem to work well. The "AI" seems to just be typical washer settings so I have many doubts that it's anything but. It's also pretty quiet and I often don't even notice it's running. The dryer, however, has been giving me a headache. It works decently on most loads but heavier things like blankets and towels have caused: the timer to go from 1 hour to 1 minute after about 15 minutes of dry time or the timer to reach 1 minute and then never ends. This seems to be a common issue with Samsung units which I didn't know until I bought it! Apparently the moisture sensor either senses part of the load is dry and ends early; senses dryer sheets and ends early; or if it gets any amount of lint/hair/etc on it, it'll end early. This also seems to cause it to run indefinitely on "Cooling" and at the 1 minute mark according to my professional vent cleaner. I'm hoping the dryer issues clear up after a few cleanings of the moisture sensor but with just how bad it's been, on a brand new unit, I'm not really sure it will. I'm hoping it won't need to be repaired since it was expensive enough AND it's brand new. I want to love this machine because it's sleek, the control panel is easy to use, and the washer is great. However, it's too heavy to move out of the narrow space it's in inside my condo and it's basically impossible to move if it's on an overflow pan. I'm giving it 3 stars because it's a decent machine that mostly works but my old dryer on my much older unit ran better even if it took forever. The auto sensor stuff seems to be incapable of correctly handling laundry which makes me question why it's been standard in seemingly every new dryer unit!
Hi RyanS, We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly. We'd be delighted to speak with you directly to learn more details about your experience and provide assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148436947) to help our team pull up your information when you message us. Thank you. -Kimberly
Samsung washer
I have all samsung appliances less than 5 years old The refrigerator has had 2 ice makers, the dryer has had the main circuit board replaced and the washer has developed 2large cracks in the top. Samsung won't cover any of. It as warranty I will never purchase another samsung product !!
Hi Siam, We can feel your disappointment with this washer. We are here to help you. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147663253), to help our team pull up your information. Have a great day! ^Rodel