Customer reviews for Member's Mark 4-Burner Outdoor Gas Griddle forHard to find replacement covers
The grill is amazing! The cover wore out after a couple years which is normal. But finding a replacement one for that size is turning out to be difficult. Most that wide are way too tall. Members mark should consider offering covers that size online or in club for purchase.
Not as described
The grill was fairly easy to assemble except for the top which doesn't fit quite right but since it warps as it gets hot I guess it doesn't matter. It states you can put 32 burgers on the grill and I guess you can; however, the grill does not heat up evenly so the ones in front won't cook as fast as the middle ones. The burners only cover the middle of the grill so the front doesn't heat as much. I guess it would be good to heat buns though. Another real problem is that the two side tables are next to useless as the grill heats them so much that you can't even put your tools there as they get too hot. I can't imagine putting the oil and other bottles there as they show in the picture. You need to be really careful as there is considerable grease splatter so don't have anything behind it as it would get splattered. I'm toying with the idea of returning it but the best thing was the price, $199 at the time.
Terrible so far
This thing was the bane of my existence while assembling. Screws were dirt quality, kept stripping. Looked like QA was away when these things were made, as pieces were either too long or too short. Had to improvise with my own bolts to make some parts fit. Haven't fired it up yet. Once I do I might change my rating. Definitely would NOT recommend to anyone.
We are sorry to hear you had issues with the assembly! We want everyone to have the best experience possible. We will look into things on our side to see what can be improved.
Good but not so good!
Initially, I had left a question about problems with seasoning the griddle. I found that it didn't cause the oil to smoke at the front area, leaving a sticky mess. Well, here's an update. After leaving the griddle covered up overnight, I decided to check the surface and found that it had warped above all 4 burners, causing a dip at each. This meant that when checking with a straight-edge, there was a gap of aprox. 1/32nd of an inch, which in turn meant that the included scraper would not touch the surface at the dip. So, instead of worrying about seasoning it, my next problem was, after dismantling it, trying to figure out how to pack it back into the carton for a return trip to Sam's Club. I finally managed to get everything in and taped up the carton, although I couldn't find space for all the styrofoam. I explained the problem about the warping to the Sam's Club CSR and she refunded my money without any questions. It's unfortunate that this griddle is not reinforced underneath, like another well-known brand because, in all other aspects, this one is far better made. Yes, it takes longer to assemble the cart but once built up, you end up with a rock-solid base. One reviewer commented on the short screws not allowing him to get enough torque. Let me just say as an engineer, that once the screws are fully tightened correctly, this cart is capable of being used as a work bench - it is far superior to the one I ended up getting. But now I have a well seasoned griddle without any signs of warping and I can live with the slightly flimsier cart. Here's a tip I've since learned about unpacking virtually anything that comes unassembled - take pictures of each stage of removal from the carton, just in case you need to return it. It will save a lot of time and frustration. I've given this griddle three stars for the great quality of everything except the top, which is the most important. Also, the fact that it comes with accessories makes it great value -if only..
Verified Purchase
Disappointed
Disappointed with the purchase, one of the grill top pegs was missing had to put an adjustable bolt in to take care of that, then a lot of the pre-drilled holes were very hard to get lined up. Would have returned it but had already discarded the box before we started to assemble it
We would love to get a little more feedback from you to better understand what all it going on. If you would reach out to our customer service team at 888-837-1380 or at customerservice@rankam.com
Problems on first use!
I purchased this today and spent over 2 hours putting it together. I used it the same night and the number 3 burner control seems broken, it is hard to turn and I could not get the burner to light. The number 4 burner will only stay lit if I leave it on low. I am very disappointed , now I have to haul this huge grill back to the store after wasting over 2 hours assembling it. It is a very nice looking grill and if the burners worked I would have loved it.
We would love to get a little more feedback from you to better understand what all is going on. If you would reach out to our customer service team at 888-837-1380 or at customerservice@rankam.com
Be informed when you buy
This griddle is a good buy for the money. Be aware that it does need some modifying. The top is thick as any other maker, however it does not have any angle iron braces on the back to avoid warping. I have a name brand as as well and they put 3 braces length wise on the bottom to avoid warpage. This griddle actually burns a lot hotter than the name brand. I tested the heat with a heat gun and it reached 680 degrees. I added the braces when I bought it and have had no problems with it. I like the center grease trap compared to the name brand. The name brand with the front channel will drain the grease on the leg of the unit unless it is modified to direct it to a catch can. The cover is cheap and it will blow off. I have only had it a short time and it ripped at the seam on the left already . (5 or 6 removals at most) I would recommend this only if you can modify the top.
Thank you for your suggestions. We will get these to our engineers for future modifications and improvements.
Great bang for your buck
My husband has wanted a flat top grill for awhile now. When he saw it in sams he had to have it. The size for the price compared to most is great. The cooking surface is large so you can cook a meal for a army. Only down side is I wished the side tables would fold down. Its easy to clean and we have enjoyed all our meals that we made on it. I would recommend to anyome looking for a flat top.
Theresa we are so glad you are enjoying your griddle! Thank you so much for your great review!
Warped griddle
I purchased a Members Mark 4 burner griddle and after the 4 burn in, the griddle warped so bad that it caused the griddle to become uneven now. I tried to contact customer service but was hung up on. I also tried to email then and received no response. Very disappointed!
Disappointed
It has a large surface area but only about 2/3 of it actually gets hot enough to cook on. It seasoned well enough, but I'm disappointed that you can't actually cook on the whole surface. I guess you could just use the front portion to keep things warm. Probably not going to keep it.