We're sorry to hear that you feel this way, Pam, as our Ultra Soft goes through strict quality checks to ensure that you can enjoy using our TP with ease. We'd like to mention that the last change we made to our Ultra Soft was introducing our new Smooth Tear perforation for improved dispensing. We'll be sure to share your thoughts with our team, and we'd also be happy to learn more. Please give us a call at (800) 777-1410 when you're able.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your Charmin Ultra Soft no longer feels as soft as you remember. When you’ve trusted a product for a long time, you should be able to count on the same comfort and quality — not a change that leaves you disappointed. We appreciate you bringing this to our attention, and we’d like to learn more about the specific package you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑1410, Monday–Friday, 9 AM–6 PM EST, so we can gather a few details and help make this right.

Hi, thanks for taking the time to share this feedback with us. We’re sorry to hear that the smooth tear feature didn’t work as expected — we understand how frustrating it is when tearing isn’t clean or easy. Your comments are helpful and will be shared with our product team so they can continue reviewing this experience. If you’d like to discuss this further or need assistance, please feel free to contact Charmin Consumer Care at 1-800-777-1410.