Thank you for sharing your feedback. With recent increases in commodity costs, we upgraded our rolls and took a nominal amount of sheets off to avoid increasing the price. We work hard to ensure our products maintain the superior quality you enjoy while maintaining good long-term business practices, and we're sharing your comments with R&D. We appreciate your support, and if there's anything we can do to assist with your experience, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

Thanks BEARy much for your message, and for giving Charmin Ultra Soft Toilet Paper a go. We're so emBEARassed to learn your experience wasn't as enjoyable as we both expect. We do hope you'll take a moment, for Mr. Whipple's sake, and give us a call with more details about how we let you down, so we can help bring you back up! We're phone-side Mondays through Fridays, from 9 AM to 6 PM, EST. The numbers to dial are 1 (800) 777-1410.