We're very sorry you're unhappy with your Charmin Ultra Soft purchase, JP. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, so we appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you further, please call us at (800) 777-1410 from 9 AM to 6 PM EST Monday through Friday.