We appreciate you sharing this and are sorry your toilet paper wasn't up to par, Rocky. Our new Ultra Soft Rolls should include the Smooth Tear scalloped edges to give you less hassle, and we're letting the team know that wasn't the case. We have strict controls to check the quality of our products throughout the manufacturing process, and hearing from consumers like you helps us improve. We'd like to gather more details on your products so we can fix this. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.