We're sorry to hear that you feel this way, since our rolls do go through strict quality checks to ensure that they reach you in the best possible condition. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 777-1410 when you can.

We're sorry your Charmin Ultra Soft Toilet Paper isn't absorbing water as expected, Gaye. All of our Charmin products are made using the highest quality standards, and we check the quality of our products many times during the manufacturing process. We want you to receive Charmin in its best possible condition, so we don't expect these things to happen. So we can get you back to enjoying the go, please call us at (800) 777-1410 Monday through Friday, from 9 AM to 6 PM EST.

Thank you for taking the time to get in touch with us about your recent Charmin Ultra Soft experience, Richard. We're very sorry that you're unhappy with our new wavy perforations. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we're sharing your experience with our Quality Assurance Team. While we encourage you to try out our Ultra Strong or Ultra Gentle versions since they will not have these new perforations, we'd also like to gather some information and try to make things right for you. Please give us a call at (800) 777-1410.