We’re sorry you’re unhappy with our new Smooth-Tear perforations. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team. This innovation was designed to improve upon the current dispensing experience, so the functionality should be better and therefore easier to tear. Your satisfaction means a lot to us, and we're always happy to help. Please feel free to give us a call at (800) 777-1410.