We're so beary sorry your TP felt too soft, and we appreciate you bringing this to our attention. We're working hard to ensure you receive the irresistibly soft quality you trust to enjoy the go, and we take feedback like this seriously. Your satisfaction is important to us, and we want to make this right and have our Quality Team look into this further. So we can learn more, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.