Thank you for taking the time to get in touch with us about your recent Charmin Ultra Soft experience, Hank. We're very sorry that you're unhappy with our new wavy perforations. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we're sharing your experience with our Quality Assurance Team. While we encourage you to try out our Ultra Strong or Ultra Gentle versions since they will not have these new perforations, we'd also like to gather some information and try to make things right for you. Please give us a call at (800) 777-1410.

We're sorry your Ultra Soft TP feels thinner, and we appreciate you bringing this to our attention. We upgraded these rolls to include Smooth Tear perforations so you can enjoy the go more conveniently, and we have strict controls in place to ensure you receive them in irresistible condition. We're sorry this wasn't the case for you, and we take feedback like this seriously. We want to make this right and have our Quality Team look into this further, so when you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.