We're sorry to hear that a great Charmin fan like you had this experience, as our Ultra Soft goes through many quality checks to ensure that you can use it with ease. We'd like to mention that there can be one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. Your comments will be shared with our team, and we'd also like to learn more. When you're able, please give us a call at (800) 777-1410.

We're so beary sorry your TP felt thinner, and we appreciate you bringing this to our attention, Mimi. We're working hard to ensure you receive the irresistible quality you trust to enjoy the go, and we take feedback like this seriously. We want to make this right and have our Quality Team look into this further so we can learn more. For further assistance, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.