The issue is not with the product. I recently requested an exchange for my newly purchased mattress, to an upgraded more expensive model. Now, keep in mind that it took 32 days to receive my first mattress, including the adjustable bases. (that was also a fight to get) We are coming on 14 days and I still have not received my exchange mattress. I have called more times than I care to mention. Ever time I call, the wait time is awful long. When I finally speak to a "customer" service rep, I get an answer of your order will process in 5 to 7 days, call back. Along with the lovely " have I helped you? and is there anything else I can do?" HA!! You haven't done anything. So, I call back once again. 7 days to be fair. The response, I am sorry, it takes 7 to 10 days for your order to process. So, I call on day 10, then told to call back again. That it takes 10 to 14 days. Today, after being told not once but twice to speak to a special department and being on hold. AND hung up on twice. I am still no where. And calling on day 15. DO NOT, DO NOT purchase from on-line. Find a store, compare your prices. Do not get stuck in this horrible nightmare! When I asked if I could cancel my whole order and how long it would take for funds to be retransmitted. 10 to 14 days.......

We have the best nights sleep now. We had heard rumors that we would need time to get used to our new mattress. We adapted the very first night. The most comfortable mattress ever. It also only takes us about 2 minutes to fall asleep, no more tossing and turning. We have been married for almost 40 years, so we have tested and owned quite a few mattress and this one is by far the best!

My husband and I have very different sleeping patterns. He stays up all night. So, he's up moving around or getting in and out of the bed. It used to wake me up every single night. But, since we've gotten the Pro Adapt I have not been woken up by his movements at all. I rarely even feel him moving anymore! Also, he is a back sleeper and I am a side/stomach sleeper. So, it was always a chanlleng​e finid​ng a bed that worked for both of us and this bed did just that! So happy with our purchase!

[This review was collected as part of a promotion.] I have had this bed for about a month. In that short amount of time there is a noticeable difference in my back and shoulder pain. I wake up in the morning feeling rested. The best decision I have made! The customer service is wonderful too.

I bet 90% of my aches and pains have diminished or disappeared completely since owning my Tempurpedic. I am amazed and so glad I was able to find a mattress that does what it's suppose to. I have owned numerous mattresses in my day but this will be my forever mattress now. They are pricey but if it works for you then worth every penny!

I had an original firm mattress and was worried the new tempur wouldn't live up to old one. I got the firm one and it seems comparable to my original in firmness (or very very close). Thank goodness cause I love this mattress. Not used to the chill coating but put thick mattress cover to to try and prevent cool. Still some cool but I'm ok. I love my mattress.

I'm still working the mattress in but can already feel it coming along. It is extremely comfortable. I do not notice being hot or it retaining heat at all! I would recommend this to anyone with oresurre point problems especially a side sleeper like myself.

[This review was collected as part of a promotion.] We have owned Tempur-Pedic mattress for over 20 years, and yes, they last forever. It was time for a new one, and we went with the soft at first, and it was just too soft. We exchanged it for a firm, and it's perfect. I have hip and back issues, and can only sleep on my side if there is no resistance against my joints. Would definitely recommend this mattress.

I'm heavy. My previous Tempurpedic medium mattress would sag at contact points after a few nights, aggravating my degenerative spin and causing numbness and pain and impaired mobility. After a couple of weeks on this mattress no pain no numbness. The firmness took a couple of nights to adapt to, but even my 100 lb wife found good sleep after a couple of nights.

It's a very comfortable bed. It took some adjusting. I would wake with sore shoulders but I was warned about the break in period. I now don't wake to sore shoulders. We do have an adjustable base. I get hot sleeping and this bed isn't a cool temperature bed. The dense foam holds heat. We have an upgraded mattress pad that's suppose to help but I still run hot. Keep in mind I live in MN and it was winter when I bought it. My wife even said she gets warm. I think I'm going to buy the mattress protector the sales man said people complained about being too cold. Great mattress but holds heat.