Hi Customer,Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and apologize for any confusion or frustration you may have experienced.

Hi JoAnn! It’s great to hear you’re enjoying the convenience of not having to bend down. If you ever need any help or have questions, feel free to reach out! We're here to assist!

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty you are able to have your lid replaced so that your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at support&#64;ninestarsusa.freshdesk.com. <br />-Nine Stars Group

Hi Gran J,<br /><br />Thank you for your feedback and for taking the time to leave us a five star review. We appreciate your business and hope to continue servicing your trash can needs. Thank you and have a wonderful day!

Hi Sam, Thank you for bringing this concern to our attention, and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!