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Member's Mark Breck Fire Seating Set with Sunbrella Fabric, 4pc

Great outdoor set- no assembly required and it comes with covers. I love it!

Beautiful and Easy to Setup

I write a lot of not funded reviews. This one is a mess. The set is gorgeous. However, it all sits useless on my back porch because the metal tray that holds the fire pipe and large amount of clear manufactured 'stones' is a fraction too big for it to be seated correctly and connected. I have called and emailed and it is useless...for some odd reason Member Special Services has not called emailed me back. All I need is one replacement part (the black trey)? OR, guess they could come pick up the sadly useless set. Except that is someone elses option! Second, the set comes in a 335 lbs HUGE / gargantuious sized unmanageble double pallet box that is drop shipped in your front yard or driveway. Sams delivery for this item is drop only / no signature! The logistics folks do not help anyone including a 62 year old woman! What is SamsClub thinking? The set is very a gorgeous expensive equality in line with their other large / expesnive items I have purchased this year on a full home furniture series of purchased items. Just need the black metal tray to fit to the VERY heavy firepit top and then everything would be perfect! Why no one calls or better yet emails back? I have no idea. I've chatted online 2 times. Called customer service 2 times. The other options is to use a metal grinder to shave off a tiny spot less than 1/16th of an inch and HOPE it does not ruin the color coating or chip the metal? I opted no to a friend doing that. Instead have attempted for the 4th time yesterday with Sams to inquire about the single replacement piece. Perhaps I drew the one short straw in thousands of deliveries? If I try to fix it - Then the warranty is void. Samsclub?! A little help please for an old retired veteran who buys tens of thousands of products from you annually. Guess buyer beware that this one part is a problem. Again, the overall set is of high quality we all love from all things Samsclub! My go to store. This is written to get the attention of product support at Sams and Sams in house product buyers that there is a critial fail point on the manufacturing of this one part that is supposed to house the fire in firepit. NOT GOOD safety. My guess is I am not the only one with this issue. Never had this customer service problem. And, 4 contact points to Samsclub for help - should be enough. Please help me obtain a new black metal trey piece as requested 2 weeks ago. Thanks for your attention. Good luck with quality control too. I strongl dislike writing bad reviews and rarely do! Just an almost $3k product has an issue for highlighting. You have my info - look forward to hearing from a manager. Thanks!

Critical firepit failure part & upgrade delivery!

Extremely happy with light tan colored 4 Piece Breck Members Mark Patio Set. Love the fire pit table. Nice flame. Beautiful stones. Cover was scratched and a quick call to customer service produced a replacement cover being sent ASAP. Cushions comfortable and sturdy. Great purchase!

Comfortable, good quality, Outdoor Patio set

Customer reviews for Member's Mark Breck Fire Seating Set with Sunbrella Fabric, 4pc

Member photos

Beautiful and Easy to Setup