We're disappointed to hear this feedback. Keeping your child's skin comfortable and healthy is always our goal and we want to assure you that all of our materials and products are rigorously evaluated by product safety and medical professionals to ensure they are safe for our families to use. We'd like to learn more about your experience, so when you get a chance, give us a call. We can be reached at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you.

We're disappointed to hear this, Em! Our products go through extensive evaluations to ensure irritation is unlikely to occur even on the most sensitive of skin. We’d like to speak with you directly so we can learn more about what happened and see how we can help. When you have a moment, please connect with one of our specialists by phone at 1-877-648-2484 (M-F, 8AM-5PM CT). Please keep any remaining product or packaging on hand for when you reach out. Hope to hear back from you soon.