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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,100 ratings1,064 reviews
  1. 5 stars72% (792)
  2. 4 stars16% (171)
  3. 3 stars7% (79)
  4. 2 stars2% (27)
  5. 1 star3% (31)

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Showing 41-50 of 1,064 reviews
Jun 30, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Too small for a folder to fit!

Although these held up through the entire school year, they don't even fit a folder in them correctly! Very disappointing design for such an expensive bag.

Helpful?6RF9XOPJYJQF13615207858
reply from Bentgo

Hello,<br /><br />Thank you for sharing your feedback. We&#39;re sorry to learn that your Bentgo 2-In-1 Backpack &amp; Lunch Bag didn&#39;t meet your expectations in terms of storage. We understand how disappointing it is when a school bag can&#39;t comfortably fit a standard folder, especially given the investment you made.<br /><br />We take feedback like this seriously and would really appreciate the opportunity to learn more about what happened. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you.<br /><br />Please feel free to contact us directly at support&#64;bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly.<br /><br />We truly appreciate you bringing this to our attention and hope to connect with you soon.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

May 31, 2023
Reviewer name: Liz B.
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good quality!!! Very happy!

The backpack has many pockets and well functioning zippers. Made of good durable quality with good enforcement stitching. Love that also has the insulated pocket for matching bentgo box! The print is also vibrant and colorful. I believe it would last for many years. We love it!!

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
Sep 18, 2024
Reviewer name: Liz M.
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Difficult to close

My children had a non ice pack model that lasted for 3 years and was used daily. We purchased these for this school year. It is difficult to close and open. My first grader was able to independently open and close the other model and now she has to ask for help daily. Not the independence I want to foster. I appreciate that the ice pack can be reused, but I wouldn’t purchase again…especially for the price.

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
reply from Customer Service

Hi Liz, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Aug 29, 2021
Reviewer name: Chalena Wells
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

MUST HAVE

I’ve been using bentgo for my daughters lunches for 3 years now. I love the that I don’t have to send her lunch in multiple containers or plastic baggies! I Just purchased this two pack. I love the built in ice pack, it keeps everything nice and chill which is especially great on those hot days.

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
Sep 14, 2022
Reviewer name: SEA Mom
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cute but really small

The one we got is too small. The compartments are tiny and better suited to a toddler than a 5-year-old or school-age kid. I love the functionality and the look of this and am really disappointed that we can only use it for snacks. We will be looking for something bigger and trying to find a thermos as well.

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
Oct 16, 2025
Reviewer name: lunch box
1 out of 5 stars
1 out of 5 stars review

mold in lid

This lunch box is very difficult to clean.the lid has mold and I have tried bleach and many soaps and scrubbed throughly. It will not go away. Keep in mind we thoroughly wash it as soon as it comes home from school and the mold appeared while being stored for vacation.

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
reply from Customer Service

Hi Annette, Thank you for contacting us—we fully understand your concern. Mold can thrive in the cracks and crevices of lunchboxes, making it easy to overlook. To help ensure your Bentgo Chill Kids Lunch Box stays mold-free, our customer service team will be happy to address this further. This lunchbox is backed by Bentgo's industry leading 2 year warranty. Please reach out to us at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support

May 29, 2025
Reviewer name: Brea
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect for on the go healthy snacks

A perfect, durable “lunch box” for my toddler. It makes it so easy to pack a healthy snack while we are out all morning or afternoon. Food stays cold for hours. I especially love the removable compartments to change the sizes of the boxes depending on what snacks we pack that day. I love the hard shell to throw in the car, bottom of the stroller, or even a backpack. It’s thin enough to fit easily anywhere along all the other stuff that comes with kids. Highly recommend purchasing a few of these!

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
Aug 5, 2022
Reviewer name: CHill
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Cute and functional enough

We haven't used this just yet as we bought it for the upcoming school year, but so far seems to be a great product. The backpack storage is a bit shorter than a usual backpack because of the built in lunch box, but this will be fine for my daughter as she's only going into kindergarten. However, I could see that being an issue for an older kid who may have more materials and books on a daily basis

Review from Bentgo
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Aug 29, 2024
Reviewer name: Emz1
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Only one change...

I love the Bentgo Kids Chill Lunch Box - it seems to be locked-tight so food does not move from one section to the other while closed. The chill pack works great to keep everything cool until lunch. I appreciate that the compartmentalized tray can be put in the dishwasher, but PLEASE, please make the outer shell dishwasher safe, as well! The inside top of the outer shell is hand-wash only and it gets very messy from all of the foods touching the top/lid. It is very hard/awkward to wash with the hinge and clasp there.

Review from Bentgo
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May 23, 2025
Reviewer name: Lisa S.
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Easier opening and closing

Excellent quality and very well-made. Beautiful color choices. I wish it were easier to open and close for younger kids. I have a 6 year old grandchild who I bought this for uses this box and loves it however, she does have trouble that’s so much with opening, but in closing it.

Review from Bentgo
Helpful?6RF9XOPJYJQF13615207858
reply from Customer Service

Hi Lisa, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Chill Lunch Box being hard to open and close. We understand how frustrating this must be, and we want to make it right. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support