We&#39;re sorry you&#39;re finding our Downy Rinse &amp; Refresh bottle messy to use, Daz. A lot of thought goes into the design of our products to create features that we think you&#39;ll love, and we appreciate you taking the time to share your feedback. Our Dawny Team would like to gather more details of your experience, so we can further assist you. Please give us a call at 1-800-688-7638 from 9AM -- 6PM EST Monday–Friday.<br /><br />

Thank you for sharing your feedback! We&#39;re sorry to hear that you&#39;re unhappy with your purchase. It may be helpful to know that our Downy Rinse and Refresh is different than traditional fabric softener. Traditional Liquid Fabric Softeners lubricate fibers making them soft and fresh, however with only 5 ingredients, Downy Rinse &amp; Refresh is designed to remove odor-causing residues not lubricate fibers. Its unique formula works in the rinse to break down and remove the residues left behind after washing that can lead to odors. Consumer feedback is very important to us, so our team would like to learn more about your experience and help you further; please give us a call at (800) 688-7638, any time from 9:00AM-5:30PM EST.