Thanks for the feedback, Chrissy. We'll be sure to share this with our team that you'd like to see a squirt cap available for our Rinse & Refresh.

Thank you for sharing your feedback! We're sorry to hear that you're unhappy with your purchase. It may be helpful to know that our Downy Rinse and Refresh is different than traditional fabric softener. Traditional Liquid Fabric Softeners lubricate fibers making them soft and fresh, however with only 5 ingredients, Downy Rinse & Refresh is designed to remove odor-causing residues not lubricate fibers. Its unique formula works in the rinse to break down and remove the residues left behind after washing that can lead to odors. Consumer feedback is very important to us, so our team would like to learn more about your experience and help you further; please give us a call at (800) 688-7638, any time from 9:00AM-5:30PM EST.

We're sorry to hear that you feel this way about the caps on our Downy Rinse & Refresh. We can assure you that we put a lot of thought into the design of our packaging to ensure that you can use it with ease, and we'll be sure to share your feedback with our team. So that we can learn more, please give us a call at (800) 688-7638 when you're able.