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Customer reviews for Downy Rinse & Refresh Laundry Fabric Rinse, Cool Cotton, 3 Bottles, 76.5 fl. oz. for
Downy Rinse & Refresh Laundry Fabric Rinse, Cool Cotton, 3 Bottles, 76.5 fl. oz.
4.7 out of 5 stars
stars2,434 ratings947 reviews
  1. 5 stars82% (1,984)
  2. 4 stars11% (256)
  3. 3 stars4% (94)
  4. 2 stars1% (36)
  5. 1 star3% (64)

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Showing 181-190 of 947 reviews
Aug 25, 2025
Aundrea
1 out of 5 stars review

Do not recommend

There is no way to know how much you are using and if you have a washer with a center place for softener (I KNOW THIS IS NOT SOFTENER) but that is the place to put it, it spills all over the inside of the washer. The design of the bottle is terrible. MORE IMPORTANTLY - it "masks" the smells but they come right back and WORSE it has damaged clothing, leaving streaky marks and almost greasy looking stains. It is very sticky and I truly cannot understand how a company priding itself on laundry care can release a product with this many problems.

Helpful?3VUXX4VGGK5S13615203728
reply from Downy

We're sorry to hear you're having trouble using Downy Rinse and Refresh, Aundrea, and we're happy to help. Downy Rinse and Refresh is nothing like a traditional fabric softener. Traditional Liquid Fabric Softeners lubricate fibers making them soft and fresh. With only 5 ingredients, Downy Rinse & Refresh is designed to remove odor-causing residues not lubricate fibers. Its unique formula works in the rinse to break down and remove the residues left behind after washing that can lead to odors. It uses an organic acid (Citric acid) to lower the pH of the rinse which helps remove residues that lead to malodor on fabrics over time. Downy R&R is safe for all washable fabrics, including activewear and children’s clothing. Downy R&R is not a fabric softener, so it can be used on all machine washable fabrics and will not impede absorbency or moisture wicking or harm flame retardants on children’s clothing like usual liquid fabric softeners. Downy R&R is designed to be used with detergent, and can be used with other fabric enhancers like scent boosters or dryer sheets but NOT liquid fabric softener or bleach. Make sure rinse is being added to your machine's rinse cycle, not during the wash cycle, and add to the softener drawer if that’s an option or to the center agitator. Some machines have a ‘fabric softener’ button that you need to push to activate the cycle. For a really tough malodor you're struggling to remove through a normal wash cycle, try soaking for an hour or two. Make a solution of Tide Hygienic Clean or Tide Oxi Liquid, Rinse and Refresh and water and soak. Run through wash cycle after. If you have any further questions or need further assistance, please give us a call at 1-800-688-7638, M-F 9am-6pm EST.

Feb 13, 2025
Mom
5 out of 5 stars review

Verified Purchase

Yes , please

Even gets the smell of pee out of the kids clothes

Helpful?3VUXX4VGGK5S13615203728
Dec 7, 2024
Queen Jefferson
5 out of 5 stars review

Verified Purchase

Will buy again

First-time trying this product

Helpful?3VUXX4VGGK5S13615203728
Jun 8, 2023
Holly
5 out of 5 stars review

Verified Purchase

Downy is the best!

Great product! Leaves clothing soft and smelling fresh and clean!

Helpful?3VUXX4VGGK5S13615203728
Feb 14, 2024
Goshencooks
2 out of 5 stars review

Verified Purchase

Doesn't work as good as fabric softener

I didn't care for this. Fabric softener works better.

Helpful?3VUXX4VGGK5S13615203728
reply from Downy

We're sorry to hear that you feel this way. We can assure you that our Downy Rinse & Refresh goes through many quality checks to ensure that you can enjoy the best possible results with it, and we'd be happy to learn more about your experience. When you have a chance, please give us a call at (800) 688-7638.

Aug 18, 2024
KL
5 out of 5 stars review

Verified Purchase

Downy

Smells so good with the downy light beads!

Helpful?3VUXX4VGGK5S13615203728
Feb 26, 2025
Auntynisey
1 out of 5 stars review

Verified Purchase

Pass

I dont notice any difference in my laundry

Helpful?3VUXX4VGGK5S13615203728
reply from Downy

Unwanted laundry odors can be a handful to deal with, but when using our Rinse & Refresh, they should easily disappear without a trace. However, as you know, not all odors are created equal, so you may need to use more of the product to get your desired results. We'd like to connect about this and help. Please call us at (800) 688-7638.

Apr 22, 2025
Mmm
5 out of 5 stars review

Verified Purchase

Smells

Love how my clothes smell

Helpful?3VUXX4VGGK5S13615203728
Feb 20, 2025
JR
5 out of 5 stars review

Verified Purchase

I love it

This product smells fresh and doesn’t leave a residue in your dispenser

Helpful?3VUXX4VGGK5S13615203728
Aug 31, 2024
Sherry
5 out of 5 stars review

Verified Purchase

Smells great

My laundry smells sooo clean

Helpful?3VUXX4VGGK5S13615203728