Thank you for sharing your feedback! We're sorry to hear that you're unhappy with your purchase. It may be helpful to know that our Downy Rinse and Refresh is different than traditional fabric softener. Traditional Liquid Fabric Softeners lubricate fibers making them soft and fresh, however with only 5 ingredients, Downy Rinse & Refresh is designed to remove odor-causing residues not lubricate fibers. Its unique formula works in the rinse to break down and remove the residues left behind after washing that can lead to odors. Consumer feedback is very important to us, so our team would like to learn more about your experience and help you further; please give us a call at (800) 688-7638, any time from 9:00AM-5:30PM EST.

Thank you for sharing your experience with us, Maria. Our Downy products are put through many quality tests to provide you with the best laundry experience. Our Downy Rinse & Refresh is designed to penetrate the fabrics on your clothes, and to remove any odors from your clothes. We're sorry to hear that's not the experience you had, and we'll be sure to share this with our team. We'd also like to learn more about your experience, and would appreciate you giving us a call at (800) 688-7638.