Thank you, Dennis, for sharing your thoughts on your recently purchased bottle of Downy Rinse & Refresh with Cool Cotton Scent. Because our Quality Team is so engaged in our factories, we're confident we can help you get the best results possible. Be sure that you’re adding Rinse & Refresh during your machine's rinse cycle, not during the wash cycle. Add to the softener drawer if that’s an option or to the center agitator. Some machines have a ‘fabric softener’ button that you need to push to activate the cycle. Remember, you can add as much or as little Rinse & Refresh as needed, but start with ¼ cup, and add upwards from there. A little bit goes a long way, and using a lot will work on those really tough jobs in your home. Need further help? It’s truly a pleasure to assist. Call us any day of the week, from 9 AM. Mondays through Fridays, we’re available until 6 PM, EST. Saturdays and Sundays, our day ends at 5:30 PM, EST. Call 1 (800) 688-7638.

Thank you for sharing your experience with us, Maria. Our Downy products are put through many quality tests to provide you with the best laundry experience. Our Downy Rinse & Refresh is designed to penetrate the fabrics on your clothes, and to remove any odors from your clothes. We're sorry to hear that's not the experience you had, and we'll be sure to share this with our team. We'd also like to learn more about your experience, and would appreciate you giving us a call at (800) 688-7638.

Thank you for sharing your feedback! We're sorry to hear that you're unhappy with your purchase. It may be helpful to know that our Downy Rinse and Refresh is different than traditional fabric softener. Traditional Liquid Fabric Softeners lubricate fibers making them soft and fresh, however with only 5 ingredients, Downy Rinse & Refresh is designed to remove odor-causing residues not lubricate fibers. Its unique formula works in the rinse to break down and remove the residues left behind after washing that can lead to odors. Consumer feedback is very important to us, so our team would like to learn more about your experience and help you further; please give us a call at (800) 688-7638, any time from 9:00AM-5:30PM EST.