Just installed so the actual quality is unknown, however I do expect it to work as advertised. Austin Generator was easy to work with and did everything they promised. While being setup I did notice that it is much louder than I expected. We have it mounted about 50' from the garage and, when it is running, the sound is still very noticeable inside the home. I guess if we loose power, the generator noise will be a small price to pay.

As it turned out, our Generac generator had a defective control panel. The defect prevented the generator from properly switching the house over from the electric company's power supply to the generator's power supply. So, the first time the power went out in a storm, the generator motor activated, but because of the defective control panel, we remained without power. That caused us some real concerns and worry, a long 3:00 a.m. conversation with our electrical contractor, and two warranty visits to get the new control panel installed. Since then, the generator appears to operate correctly. The power went out one other time, and we had no problems. Just the same, we have a small remaining "trust" issue with the unit. A manufacturer defect can occur in the producing any product; we certainly understand and accept that fact. Yet both the manufacturer and the unit installer would do well to test for control panel defects. On the plus side, Generac fully stood behind its warranties. All in all, we like the generator, and remain optimistic that it will give us many years of reliable service.

Due to the long time it took to get gas service installed, my generator has only been in service for about a month. So far it has done its thing by starting and running once a week for self diagnostics. I have had one outage on my outside electrical service caused by a small animal, and the unit started in a few seconds and carried the house until external service was restored. Transfer back was very quick, so quick that I did not even notice the transfer and did not need to reset the clock on my microwave.

In the modern age, we live in, a disruption in the delivery of electricity to once home is inconvenient at the very least. Installing our new generator was a great decision, and one I value every time a storm gathers on the horizon. By selecting a big enough unit, we not only have enough power to run the whole house, but we can even share with our neighbors if need be. From design, manufacturing, installation and service, this is a first class product.

After Katrina in south Mississippi we were without power and water for 23 days. It was 105 degrees for several days. Miserable. Since then every time a storm would move into the Gulf my tension levels would go off the charts. We decided to fix the problem. In the fall of 2016 we installed a Generac 22kw propane fueled generator. Within 4 months we have lost power 5 times due to tornadoes and storms. The last outage the generator ran 10 hours straight with no problems. We were the only house in our area with lights. It was awesome! We don't worry about power failures anymore. We love this generator and it's one of the best investments we've made. I can't stress enough the peace of mind we have now. Thank you Generac for standing by!!!

Extremely happy with product and the installers I had. Just had it installed in first part of December. Our power goes out quite frequently in our area so I figure the unit will pay for itself in 3-4 years. I maintain all my equipment on a yearly basis so I will have to wait and see how reliable the unit is. I just can't say enough about the installers, the absolute best I have came across in 20 years I have lived here.

We now enjoy the security of knowing that, come what may, we will no longer be "left in the dark" during bad weather or hurricanes. We have been considering this purchase for ten years, and are delighted that we finally had the whole-house generator installed.

I've only had to use my Generac once, and it run for approximately 4 hours. Only problem was that it pulsed the entire time it was running and the lites and appliances pulsed when used. It did this the entire time it ran. I called for repair and was told Generac knew of the problem and it would be fixed. This was about 4 weeks ago, and after checking again I was told someone would be here today or tomorrow? Other than that, the Generac did run and I did have power, which was a good thing. Looking forward to using the Generac in a better running environment in the future.

I bought a 22kw unit for our remote cabin as a backup to random power outages due to storms. Install went as planned and we tested it several times and the generator picked up the load as planned. Considering buying one for our home. What a great peace of mind!

I have experienced no power failures since installation turn on in October. As such I am unable to give a through review. I usually have a half dozen power failures per year, so I'm overdue. The unit does do its bi-weekly tests as scheduled. The noise level is a tad higher than ideal, but tolerable.