As part of the purchasing process of Generac whole home generators. Certified Generac installers should be contracted to install the generators. Electrician and Plumbers can hook the generators up correctly. But if there's an issue with the generators and aren't functional or will not star. They will not have the knowledge to identify the problem in order to get the generators repaired. Fyi, that's issue I faced. It took almost a month after purchasing to get my 26kw functioning properly.

Purchased your 10,000kw unit a year ago through Home Depot and was installed by electrician recommended by Home Depot. It was very expensive having new panel put it, etc. In the past year it has come on about 6 times and has worked well. During last ice storm noticed it was loud and sputtering snd seemed like it was ready to stall out. Propane tanks are full. This morning with Nor’easter it came on but sputtered loudly and ran unevenly and sounded like it was ready to stall out. Ran outside to shovel around it to make sure it was clear of snow. Furnace and lights kept dimming as it sputtered. Disappointed to have problems so soon. I will be paying this off for a couple more years so needing somebody to fix what is wrong is discouraging so soon after purchase. Cannot recommend this product if these problems persist.

Decided to go with the Generac unit after much research into total home generators. Capacity, warranty, fuel consumption, cold weather kit and Consumer Reports ratings were all factors that went into our decision to purchase this unit. We met with 4 different manufacturers installers and by FAR were most impressed with the Generac dealer/installer we chose. Roessner Energy associates walked us thru the installation process during estimate and before install. Even in 90+ degree heat they finished in 6 hours and with a pro clean up too. Can't recommend this combination enough if your wanting a top notch job.

The 22KW provided the "extra" power headroom I was looking for. With both a 5Ton A/C and a large media room, the extra output was welcome. The bonus with this unit is that, while costing only a few dollars more, it uses less NG or LP fuel then either the Generac 16 or 20KW units. Living in the Midwest, the Cold Start package was a welcome addition. Overall, a win-win solution.

Before my husband died we had other types of generators that he had to start and refuel. I knew I didn't know how to operate those kinds of generators, but because of living in the Ozarks where we do experience power outages I began asking people about their generators. I got feedback from some other widows about how the Generac came on by itself, and they didn't have to do anything which sounded exactly like what I needed so ... I got one. Life is difficult enough for a woman alone, and since this product makes life easier, that's what I wanted.

Two year old generator. Controller failed last week while doing the recommended firmware update. Part is covered under warranty. Electrician diagnostic charge and installing the controller is not. Just had to fork out $250. for a two year old Generac 22k unit.

Ordered from Home Depot September 17th and arrived September 27th. Great delivery service. They set it down right where I needed to install. Beats paying the mark-up at Generator Super Center. The unit works great! Did not lose a beat when the power went off. The noise level was not noticeable from inside the house. Murphy Electric installed and did a very professional job.

First off, let me say the generator and the crew who installed would get 10 stars if possible. Make sure installer has someone to handle all permits and follow through as we had to run on generator all night due to permit not being sent to power company

We love our whole house generator so now we don't have to worry about being without power. We upgraded the WIFI feature to cellular service for WIFI so that we don't even have to rely on our home WIFI. The warranty on the generator is great and gives us lots of peace of mind. If something goes wrong , the company can look at the generator remotely at any time and diagnosis the problem quickly. Great Product and highly recommended.

Great generator, have hat the 22 kw for 2 years. Just run into a situation with Hurricane Laura. Had to evacuate because of storm. If power goes out, generator kicks on. What if house gets damaged, Do I really want to be feeding electricity to the house. No way to shut off remotely. Something to think about. Put something in the mobile link to kill generator by remote.