Hello, we are sorry to hear you are having concerns regarding the carafe on our Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with the carafe. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.

Hello,Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

Thank you for sharing your experience with us Mary-Ann. We are sorry to hear that you are having a difficult time with your All-in-One Coffee & Espresso machine. We would like to speak to you further regarding this unit. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and request a review specialist. Thank you.

Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know you are having difficulty with your drip tray is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with a friendly associate who will be happy to assist you with your machine. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.

Hello, we are very sorry to hear about your difficult experience with your All-in-One Coffee & Espresso Maker. We try our best to ensure quality products, and we are sorry we did not meet those expectations at this time. Your satisfaction will always be our top priority. We will keep these issues in mind when producing our products in the future. Thank you.

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.